Malaysia Airlines Muscat Office in Oman

A team of committed travel industry professionals is engaged at the Malaysia Airlines Muscat Office to provide you with customized solutions pertaining to your queries. You can get in touch with them, be it about your flight reservation for a general or corporate travel, flight cancellation, baggage purchase, special assistance, travel with pets, travel with musical equipment, or any other concerns you may have for making the best use of the services offered by the airline.

Malaysia Airlines Muscat Office Address

National Travels and Tourism, P.O. Box 962 – Postal Code 113, Wattayah – Muscat, Sultanate of Oman

Malaysia Airlines Muscat Airport Address & Contact Info.

Muscat International Airport
J72Q+HX9, Muscat, Oman

Airport Contact Number : +968 24 351234

Malaysia Airlines Muscat Contact Numbers/Reservation Phone Number

Tel : +968 24 6603 10
Email: customer@malaysiaairlines.com
Fax: +603 8777 9615

Working hours
24 hours -Everyday

Map

Official website: https://www.malaysiaairlines.com/

Online Check-in: https://www.malaysiaairlines.com/hq/en/plan-your-trip/check-in.html

Check the status of your flight here: https://www.malaysiaairlines.com/hk/en/plan-your-trip/flight-schedule.html

Details of all Malaysia Airlines Offices around the globe.

Contact information for Malaysia Airlines Baggage Services

Tel: 1800 102 7778

Inquiries about Baggage: Malaysia Airlines baggage inquiries

Malaysia Airlines Baggage Allowance

Oversize baggage charges	Overweight baggage charges	Checked baggage
Excess baggage charges	Cabin baggage	View Airlines Hand

Customer Service Contact Centre for Malaysia Airlines

Ticketing, reservations, flight cancellations, general inquiries, and Enrich miles are all handled.

Working hours: 24-hour Contact Center

Within Malaysia: 1 300 88 3000

Outside Malaysia:+603 7843 3000 (Long-distance costs apply.)

Fax:+603 8777 9615 (Malaysia)

For media inquiries, please contact media@malaysiaairlines.com.

Missing Luggage Office (MLO)/Lost & Found Items: +603 8776 3733/ +603 8776 3742 (Business Hrs: 07:00 – 23:00, Malaysia time GMT+8)

Government Sales Department

4th floor, West Wing,
Administration Building, Southern Support Zone,
Kuala Lumpur International Airport, 64000 Sepang

Malaysia Airlines Academy

2 Jalan SS7/13
Kelana Jaya
47301 Petaling Jaya
Selangor Darul Ehsan
Malaysia

Phone: +603 7863 7500

Fax:+603 7804 3144

Email: mktg_maa@malaysiaairlines.com

Plane / Aircraft Types Offered by Malaysia Airlines

Total fleet: 77

• Airbus A330-300
• Airbus A330-900neo
• Airbus A350-900
• Airbus A380-800
• Boeing 737-700
• Boeing 737-800
• Boeing 737 MAX

Customer Care at Malaysia Airlines Muscat Office resolves the following quiries.

Flight Ticket Booking	Ok to Board	Flight Ticket Cancellation
Airport Lounges	Visa Services	Baggage Allowance, Online Check-in
Airport Transfers	Meet and Greet	Duty-Free Allowance
Immigration Services	Business Class	In-Flight Meals
Missing Luggage	Airport Lounges	Flight/Visa Info
Miles	Economy Class	Delayed Flights
Airport Facilities	In-Flight Entertainment	Airport Wifi
Valet Parking	Visa on Arrival	Flight Wifi

Services Provided by Malaysia Airlines Muscat Office, Oman 

You are advised to reach out to travel executives at the office to get assistance in case of flight bookings and availing special services offered by the airline. 

Some of the major services provided by the office are described below. 

Reservation

This is the topmost concern for travelers. If you want to book a flight with Malaysia Airlines, you can ask the staff for advice. You might have questions about bookings for groups, corporates, or general travel that you are scheduling for the first time. You can also inquire about the flights that are available and the payment method that will be used to process the transaction. Also, you can get advice on any previous reservations you may have made in the past and are currently having issues with.

Manage Booking

Travel experts can advise you on how to go about changing your flight schedule as per your preferences. It might be necessary for you to upgrade your seats, buy additional luggage, select a different boarding class, etc. Consider the team’s advice and move forward appropriately. The Malaysia Airlines website also offers you this option. You can confirm from the  Muscat team about using this online option anytime later.

Cancelling Flight and Requesting Refund

It is advised to speak to a representative at the Malaysia Airlines  Office in Muscat for the appropriate procedure and other crucial information in detail if you need to cancel your reservation due to some unexpected circumstances. You can also ask for help making a refund request and receiving your money back if one is applicable to your ticket. You can check the refund status online or by following the team’s instructions if the request has been made. The refund can also be provided in the form of vouchers, coupons, or points that could be used in bookings later.

Lost or Damaged Baggage

You may also ask the team at the Malaysia Airlines Muscat Office about the relevant actions to be taken if you find your baggage in a damaged state after arriving at the airport. You may also find that your baggage is lost. When you approach the team at the office for flight booking, get all such information in advance so that you can take possible steps if you face such situations later. 

Check-in

You must be aware of the check-in procedures and can contact the Muscat team at the office for the same. You have to be prepared with all the necessary paperwork or any additional things that may be needed. Make sure to comply with the baggage limit set by Malaysia Airlines because if you face any such issues, the official at the check-in desk will ask you to buy extra baggage. You must complete all the formalities and obtain a boarding pass. If you want to check in online via Malaysia Airlines’ website, you can also get the appropriate advice from the travel executives at the office.

Flight Status

If you wish to know the status of a Malaysia Airlines flight, as there may be delays or cancellations expected, you may seek assistance from the team. Thus, you can go ahead with taking the next step.

Special Assistance Services

When it comes to offering special assistance services, Malaysia Airlines makes sure that customers do not face any hassle. You can seek advice from the travel executives at the Malaysia Airlines Muscat Office on how to book these services. So, whether you wish to avail of wheelchair services, or you need a portable oxygen concentrator or battery-powered mobility aid, you may post a request in advance. 

You may also be traveling with someone who is visually challenged or has some other disability, there is a requirement for an assistive device, or you need someone to accompany you to the gate at the airport, you can seek the benefit of it all. Make sure to inform the airline’s team in advance so as to enable them to make timely arrangements. 

Travel of Unaccompanied Minors

Malaysia Airlines allows the travel of unaccompanied minors who have to fly alone without any elders. You need to gather all the details from the Muscat team, whether this is allowed only on domestic flights or on international flights also. You may also confirm the minimum age required for a child to travel alone and other related conditions, so as to avoid any hurdles at the end moment.

Travel with Pets

You are allowed to travel with your pets on Malaysia Airlines. You must gather information on whether you can take domestic dogs, domestic cats, small household birds, and small domestic rabbits. There will also be some terms and conditions. You may confirm the relevant information from the Muscat team and seek guidance on adding travel with pets to your reservation beforehand. 

If you wish to travel with your trained service animal on a Malaysia Airlines flight then also make sure to collect all the information in detail. Adherer to the related guidelines of the airline. 

All in all, you must be conversant with the complete pet policy of the airline, the charges, and guidelines for using the relevant pet carriers. 

Travellers Queries!

You must go through the following important queries on the Malaysia Airlines Muscat Office in Oman.