Malaysia Airlines Jakarta Office in Indonesia

Are you planning to book a flight with Malaysia Airlines? If yes, you are advised to go for expert consultation to acquire information about the services offered by the airline. So, if you need to fly out of Jakarta, whether domestically or internationally, you can contact well experienced travel professionals at the Malaysia Airlines Jakarta Office for friendly assistance. You are recommended to take note of the instructions or policies defined by the airline for a comfortable air journey.

Malaysia Airlines Jakarta Office Address

Setiabudi Atrium, Jl. H. R. Rasuna Said No.Kav. 62, RT.18/RW.2, Kuningan, Karet Kuningan, Kecamatan Setiabudi, Kuningan, Daerah Khusus Ibukota Jakarta 12920, Indonesia

Malaysia Airlines Jakarta Airport Address

Halim Perdanakusuma International Airport
Jl. Halim Perdana Kusuma No.1, RW.9, Halim Perdana Kusumah, Kec. Makasar, Kota Jakarta Timur, Daerah Khusus Ibukota Jakarta 13610, Indonesia

Airport Contact Number : +62 21 80899217

Malaysia Airlines Jakarta Contact Numbers/Reservation Phone Number

Tel : +62 21 5229690
Email: customer@malaysiaairlines.com
Fax: +603 8777 9615

Working hours: 24 hours -Everyday

Map

Official website: https://www.malaysiaairlines.com/

Online Check-in: https://www.malaysiaairlines.com/hq/en/plan-your-trip/check-in.html

Check the status of your flight here: https://www.malaysiaairlines.com/hk/en/plan-your-trip/flight-schedule.html

Contact information for Malaysia Airlines Baggage Services

Tel: 1800 102 7778

Inquiries about Baggage: https://www.malaysiaairlines.com/my/en/travel-info/baggage.html

All the information of Malaysia Airlines Offices throughout the world.

Services Offered by Malaysia Airlines Jakarta Office

You may have several concerns regarding your general or business class flight with Malaysia Airlines. Thus, explore the services shared below as this will be helpful for you in making a better travel related decision.

Booking-related Services

One of the main services offered by the office is flight booking. It is extremely simple to get the perfect flight as per your preferences. You may request the team to view flight schedules declared by Malaysia Airlines, and select the most convenient one for you. You can choose from a range of seating arrangements for a more enjoyable journey, and the experts will advise you accordingly. Apart from this, whichever payment methods can be used to pay for the reservation and other related concerns may also be addressed at the Jakarta office.

Malaysia Airlines Baggage Allowance 

You can contact the team at Malaysia Airlines Jakarta Office for baggage-related assistance. It’s important to abide by the size and weight limits set by the airline for carry-ons and checked baggage. If you exceed the limit, you are suggested to buy extra baggage in advance. You can contact the team to confirm the related charges and other such procedures.

Baggage Allowance

Oversize baggage charges	Overweight baggage charges	Checked baggage
Excess baggage charges	Cabin baggage	View Delta Airlines Hand

Check-in Services

You may ask the office team for all the important information. Moreover, if you are going to travel on an international flight with Malaysia Airlines, don’t forget to follow the important guidelines issued by the airline. Also, pay close attention to the baggage allowed limit. If your bags weigh more than the specified limits, you can run into problems. Once you show all the required documentation at the check-in counter, you get your boarding pass and then you can go to the boarding gate. Self-service kiosks may be available at the airport. Web check-in facility is also offered to ease everything for travelers. You can seek details from the Jakarta office staff.

Cancellation and Refund Services

If your travel plans suddenly change, the staff can assist you with relevant solutions for canceling the flight and getting a refund, if suitable. The Malaysia Airlines Jakarta Office in Indonesia offers everything you need to enjoy a hassle-free experience. If the ticket has a refund policy, you can seek details about it. Refunds in the form of travel vouchers or returns to the original payment methods are other alternatives. This allows you to select the solution that best suits your needs. Get in touch with the travel specialists at the Jakarta office.

Travel with Pet

You must inform the staff at the Jakarta office if you wish to take a pet along with you. They will inform you about the pet policy operated by Malaysia Airlines which may include whether a pet can be taken on the flight or it is transported through the cargo. Also, if you can take it on the flight then what are the regulations you need to comply with for the pet carrier. At the same time, you also need to specify if it’s a small animal, bird, or a service animal. Usually, travelers are required to make this request at the time of flight booking itself. Thus, you can get detailed information and choose a suitable course of action.

Loyalty Programs

If you wish to know about loyalty programs, frequent flyer programs, or any other such relevant schemes run by Malaysia Airlines, reach out to the travel experts at the Jakarta office. They will explain to you the procedure for enrolling for the same and also inform you about how the  whole process works. It could be that you can collect points on your bookings, and they be redeemed in your future bookings. You may also find other deals and discounts that could enable you to get flight bookings done in your budget.

Visa Services

You can also avail consultation services for visas at Malaysia Airlines Jakarta Office. The personnel at the Jakarta office in Indonesia are always delighted to help if you have any queries regarding the application procedure for a visa or need assistance understanding the requirements for your particular destination. You can rest assured that you get the best assistance, as all the travel experts possess years of industry experience.

Customer Service Contact Centre for Malaysia Airlines

Ticketing, reservations, flight cancellations, general inquiries, and Enrich miles are all handled.

Working hours: 24-hour Contact Center

Within Malaysia: 1 300 88 3000

Outside Malaysia:+603 7843 3000 (Long-distance costs apply.)

Fax:+603 8777 9615 (Malaysia)

For media inquiries, please contact media@malaysiaairlines.com.

Missing Luggage Office (MLO)/Lost & Found Items: +603 8776 3733/ +603 8776 3742 (Business Hrs: 07:00 – 23:00, Malaysia time GMT+8)

Government Sales Department

4th floor, West Wing,
Administration Building, Southern Support Zone,
Kuala Lumpur International Airport, 64000 Sepang

Malaysia Airlines Academy

2 Jalan SS7/13
Kelana Jaya
47301 Petaling Jaya
Selangor Darul Ehsan
Malaysia

Phone: +603 7863 7500

Fax:+603 7804 3144

Email: mktg_maa@malaysiaairlines.com

Plane / Aircraft Types Offered by Malaysia Airlines

Total fleet: 77

• Airbus A330-300
• Airbus A330-900neo
• Airbus A350-900
• Airbus A380-800
• Boeing 737-700
• Boeing 737-800
• Boeing 737 MAX

Customer Care at Malaysia Airlines Jakarta Office handles the following inquiries.

Flight Ticket Booking	Ok to Board	Flight Ticket Cancellation
Airport Lounges	Visa Services	Baggage Allowance, Online Check-in
Airport Transfers	Meet and Greet	Duty-Free Allowance
Immigration Services	Business Class	In-Flight Meals
Missing Luggage	Airport Lounges	Flight/Visa Info
Miles	Economy Class	Delayed Flights
Airport Facilities	In-Flight Entertainment	Airport Wifi
Valet Parking	Visa on Arrival	Flight Wifi

Frequently Asked Questions:

You are advised to go through the following questions that are most commonly asked by travelers regarding Malaysia Airlines.