Air China Melbourne Office in Australia

The Air China Melbourne Office provides all the major services you need to plan your air trip in a convenient manner. Contact travel professionals engaged at the Melbourne office and go ahead with enjoying the most-awaited journey. 
Avail services including flight booking and others associated as part of your journey with Air China. No wonder whether it’s a vacation with family or you need to travel with your corporate team in a group, the professionals assist you after examining what you absolutely need.

Air China Melbourne Office Address

L31 570 Bourke Street, Melbourne, VIC.3000, Melbourne, Australia

Map:

Air China Melbourne Airport Address

Melbourne Airport,
Melbourne Airport VIC 3045, Australia

Airport Phone Number: +61 3 9297 1600

Air China Melbourne Office Phone Number/Reservation Contact Number

Telephone Number: 001-800-860-999, 61-3-86025555
Email:  ffp@airchina.com

Working hours: 24 Hours

Online Check-in: https://www.airchina.us/us/gb/booking/online-check-in/

Check Flight Status Here: https://www.airchina.us/us/gb/info/flight-status/

Official site of Air China:- https://www.airchina.us/

All the Air China Offices information around the world.

Air China Baggage Services Information

Air China Baggage Services Phone Numbers:- 1 (800) 882-8122

Baggage lost and found: https://www.airchina.us/US/GB/info/delayed-baggage/
For baggage inquiries: https://www.airchina.com.au/AU/GB/info/delayed-baggage/

Services Offered by the Air China Melbourne Office in Australia

Go through the services described below.

Flight Reservation 

You can get in touch with experts working at the Air China Melbourne Office if you need help reserving a flight. Share your concerns for selecting a flight based on a specific schedule, and the professionals help you accordingly. They also guide you about availing special schemes, if applicable. You must also obtain all the details about specific policies or guidelines issued by the airline.

Manage Reservation 

You can amend, modify, or manage your booking.  Should you need any assistance to modify the date, time, or route of your flight, choose another cabin class, post a request for a specific service to use on the flight etc., get in contact with the well-qualified staff at the Melbourne Office. Make sure to do this well in advance as there may be a time limit set by the airline till when you can edit your booking. 

Cancel Reservation 

You can get in touch with experts at the Melbourne office to cancel your reservation made with Air China. Discuss all your concerns regarding rescheduling the flight, if required, requesting refund etc. 

Purchase Extra Baggage

You are advised to get in touch with experts at the Air China Melbourne Office to confirm the baggage policy set by the airline. Should you need to take baggage including your hand luggage and/or checked bags more than the weight and size restrictions defined by the airline, you must purchase extra baggage. The team advises you with the best possible solution as per your requirements, and you need to pay the applicable charges.

Air China Baggage Allowance

Overweight baggage charges	Checked baggage	Oversize baggage charges
Cabin baggage	View Airlines Hand	Excess baggage charges

Lost or Damaged Baggage 

You may register a complaint in case your baggage is not found at your destination airport. Even if you find it in a distorted state, you can speak to professionals at Melbourne Office for all the relevant help to submit a claim form.

Check-in Formalities  

Get in touch with office executives at Melbourne Office to seek information about the valid ID proof, documents, and certificates you need to show to check in at the airport for a Air China flight. The team guides you with everything you must carry to the check-in desk. You can also obtain information about web/online and kiosk check-in. Once everything is cleared at the desk, you will be allowed to proceed ahead with your boarding pass. 

Travel with Pet or Service Animal 

Seek consultation from travel specialists posted at the Melbourne Office if you need to take your pet or a service animal (in case a passenger with disability travels) along on the flight. The team assists you in mentioning the requirement in your flight reservation so that the airline is notified in advance. You are recommended to abide by all the regulations or instructions defined by the airline in this regard. 

Flight Booking for Unaccompanied Minor 

You can book a flight for your minor child who needs to fly alone on a Air China flight. Seek all the details from the Melbourne office experts and get a suitable booking done. Once this is done, the airline crew takes care of your child at the airport and also onboard. You may need to submit the required forms and certificates, as guided by the office team. 

Special Assistance Services by Air China Melbourne Office

Special services may be requested for passengers with disabilities. Thus, you can contact the team at the Melbourne office to inform the airline about making arrangements for hearing aids, wheelchair, medical equipment, etc., for you at the airport or onboard. You may need to submit the relevant form and certificates, along with paying defined charges. 

Access Lounge 

If you wish to elevate your travel experience at the airport, you can avail lounge amenities at your airport. Speak to the team at the Air China Melbourne Office to confirm the lounge access policy, per visit charges, available facilities, etc. You may also ask about the guest policy in case you wish to bring or invite a guest to the selected lounge at the airport. 

Visa Application Services

Contact the Air China Melbourne Office experts to seek guidance on applying for a visa if you wish to travel on an international route. The team considers all your requirements and suggests the best possible way to get it all done easily. 

Promotional Offers 

If you wish to know about loyalty programs or special discount schemes run by Air China, the office representatives guide you with all the crucial details. You can check and analyze all the available plans so as to choose the best one that aligns best with your needs and budget. 

Car Rental Services by Air China Melbourne Office

If you wish to book a car or a vehicle to travel to your defined location from the destination airport, contact the team at the Air China Melbourne Office. 

These are some of the important services that you may wish to avail. If you have any queries about your current reservation or would like to seek assistance on availing other services offered by Air China, you may approach the friendly executives for the best advice.

Air China provides a wide range of planes and aircraft.

• Airbus A319-100
• Airbus A320-200 (Deliveries from 2014)
• Airbus A320neo (Deliveries until 2020)
• Airbus A321-200
• Airbus A330-200
• Airbus A330-300
• Airbus A350-900
• Boeing 737-700
• Boeing 737-800
• Boeing 747-400
• Boeing 747-8I
• Boeing 777-200
• Boeing 777-300ER
• Boeing 787-9 (Deliveries from May 2016)
• Comac C919 (to be announced)

Customer Service at the Air China Melbourne Office in the Australia handles the following inquiries:

Flight Ticket Booking	Ok to Board	Flight Ticket Cancellation
Airport Lounges	Visa Services	Baggage Allowance, Online Check-in
Airport Transfers	Meet and Greet	Duty-Free Allowance
Immigration Services	Business Class	In-Flight Meals
Missing Luggage	Airport Lounges	Flight/Visa Info
Miles	Economy Class	Delayed Flights
Airport Facilities	In-Flight Entertainment	Airport Wifi
Valet Parking	Visa on Arrival	Flight Wifi

Commonly Asked Questions:

Some of the most important queries related to the Melbourne Office are addressed below for your consideration.