Air China Berlin Office in Germany

The Air China Berlin Office is operated by a group of travel professionals dedicated to your service. Right from booking flight tickets to getting detailed information about fulfilling formalities at your destination airport, you can get all such concerns addressed suitably to enjoy a smooth experience. 

Make sure to visit the office for a personalized experience and expert suggestions on making the most of your flight journey. 

Air China Berlin Office Address

Leipziger Platz 2, 10117 Berlin, Germany

Air China Berlin Airport Address & Contact Details

Berlin Brandenburg Airport Willy Brandt
Willy-Brandt-Platz 2, 12529 Schönefeld, Germany

Airport Phone Number: +49 30 609160910

Map:

Air China Berlin Office Phone Number/Reservation Contact Number

Telephone Number: +49-30-236 0810
Email:  ffp@airchina.com

Working hours
24 Hours

Online Check-in: https://www.airchina.us/us/gb/booking/online-check-in/

Official site of Air China:- https://www.airchina.us/

All the Air China Offices information around the globe.

Air China Baggage Services Information

Air China Airlines Baggage Services Phone Numbers:- 1 (800) 882-8122

Baggage lost and found: https://www.airchina.us/US/GB/info/delayed-baggage/
For baggage inquiries: https://www.airchina.com.au/AU/GB/info/delayed-baggage/

Air China Airlines Baggage Allowance

Overweight baggage charges	Checked baggage	Oversize baggage charges
Cabin baggage	View Airlines Hand	Excess baggage charges

Air China provides a wide range of planes and aircraft.

• Airbus A319-100
• Airbus A320-200 (Deliveries from 2014)
• Airbus A320neo (Deliveries until 2020)
• Airbus A321-200
• Airbus A330-200
• Airbus A330-300
• Airbus A350-900
• Boeing 737-700
• Boeing 737-800
• Boeing 747-400
• Boeing 747-8I
• Boeing 777-200
• Boeing 777-300ER
• Boeing 787-9 (Deliveries from May 2016)
• Comac C919 (to be announced)

Customer Care at the Air China Berlin Office in the Germany resolves the following inquiries:

Flight Ticket Booking	Ok to Board	Flight Ticket Cancellation
Airport Lounges	Visa Services	Baggage Allowance, Online Check-in
Airport Transfers	Meet and Greet	Duty-Free Allowance
Immigration Services	Business Class	In-Flight Meals
Missing Luggage	Airport Lounges	Flight/Visa Info
Miles	Economy Class	Delayed Flights
Airport Facilities	In-Flight Entertainment	Airport Wifi
Valet Parking	Visa on Arrival	Flight Wifi

Services Provided by Air China Office in Berlin, Germany

Some of the major services offered by the office are as follows:- 

Reservations for tickets

You may easily have your tickets booked with Air China for solo or group travels. Speak to the team and get relevant advice to avail the ongoing offers or schemes. Any concerns you may have about your business or leisure trip, selecting a specific flight based on the schedule, selecting particular seats, making payment using a specific method, or anything else can be addressed. 

Manage Booking

You may have to make changes to your current reservation. You can choose a different boarding class, upgrade your tickets, add baggage, make modifications to your reservation, and do more with the help of the travel experts engaged at Air China Berlin Office. The team will also inform you about other associated aspects so as to make your experience absolutely hassle-free. 

Baggage Allowance

It is recommended that you take your bags in line with the airline’s baggage limit. Whether you travel in Economy or a higher class, you can ask the Berlin Office staff for advice if you need more specific information. It is important to follow the size and weight restrictions defined by Air China. If you need to carry bags more than the specified limit, you can add extra baggage by paying some charges. 

Cancellation and Refund Requests 

You may have to postpone your flight in case of an emergency. Consult the staff at Berlin for the relevant process and, if appropriate, submit a refund request for your cancelled ticket. The team will also inform you whether you will get the refund in the form of some coupons or points which can be redeemed later within a certain duration. You can also look for any other flight to the same destination and tell the travel staff to book it according to your requirements. 

Airport Check-in

Get in touch with the Berlin office team to gain insights into the check-in related procedures set by Air China. Make sure you are fully aware of the process, present your documents at the counter, and obtain your boarding permit. However, be sure your carry-ons and checked bags don’t go above the limits your airline has specified. If it is found that your luggage is overweight, you might need to purchase more luggage or take other necessary actions. Thus, you can save yourself from unnecessary delays by purchasing extra baggage in advance. Not only this, you can also ask about marking web check-in or checking in at self service kiosks located at the relevant airport. 

Flight Status

To find out the current status of your flight, you can speak to the travel specialists at Air China Berlin Office. You may also seek assistance from them for checking the same online, if applicable. However, visiting the office enables personalized experience and you may take a suitable action like booking another flight, if a delay in your booked flight is mentioned.

Special Assistance Services at Air China Berlin Office

Air China strives to provide a comfortable flying experience for its customers. Passengers with specific disabilities may require wheelchairs or certain medical equipment, and thus, special arrangements are made for them. You must post a request well in advance and ask the team at Berlin airport for advice on using special services. This enables the airline’s team to stay prepared with all the necessary arrangements for you whether you need them at the airport, on your way to the departure area, or on the flight itself. 

Travel of Unaccompanied Minors

Air China also provides services to ease the travel of your minor children who travel alone on its flights. You can seek information from the staff at Air China Berlin Office, fill up the required forms, and prepare the related documents to be submitted in advance. Thus, the airline’s team will keep all such arrangements ready to make sure that your minor child doesn’t face any difficulties getting to their destination. Right from check-in to landing at the destination airport, the airline’s team takes care of your child thoroughly.

Senior Citizens Traveling with Air China

Air China makes available a number of amenities to facilitate smooth travel for senior citizens. If you are traveling with older people or if they are traveling alone, you can get advice from the travel professionals at the office for the relevant flight bookings. They can be contacted in person at the Air China Berlin Office. You need to be aware of the services provided in this respect, any terms that the airline may have set, submit a request for the service, showing relevant documentation, and more. Once you do this, stay assured that these people will be taken care of by the professionals representing the airline at the airport. All their needs will also be served on board.

Lounge

Please contact the travel specialists at the Berlin office to get all the information regarding accessing Air China lounges located at your related airport. You can spend some hours in the lounge with your family or friends as you have ample time after obtaining your boarding pass and before boarding your scheduled flight. This location is also perfect for productive team discussions or business meetings. You may also bring or invite guests to the lounges as per defined policies.

Loyalty Programs

You can contact the team at Air China Berlin Office to get details about loyalty programs or other such special promotional offers run by the airline. This helps you collect miles or points on your flight journeys and the same can be redeemed on your future bookings. The airline also provides members with certain other perks or benefits like bringing baggage more than the defined limits, getting discounts on shopping on partner sites, and more.

Car Rentals

If you would like to use this service, you may ask the travel experts at the Air China Berlin Office for the assistance you need. All you have to do is make a reservation in advance so that you get the selected car available outside the airport. So, whether it’s a family occasion you need to attend or a conference to be attended as part of your official visit, you may stay assured of timely arrival.

You can also discuss other issues or problems that may be different from these services. The Air China Berlin office team will provide you with speedy resolutions, thereby enabling a customer-friendly experience for you. Especially, you need to be double cautious in case of international travel, as it requires much more regulations to be followed because you are traveling to a foreign location. Get all your queries addressed suitably. 

FAQ’s on Air China Office in Berlin!

Here are some of the major queries generally asked by travellers about the Air China Berlin Office. You are advised to read through the same for planning your flight journey in a better way.