Vietnam Airlines Melbourne Office in Australia

The Vietnam Airlines Melbourne Office is operated by a group of dedicated professionals who have been in the travel industry for many years. They offer personalized assistance to customers having concerns related to flight bookings, cancellations, availing special services, travel with pets, carrying medical equipment on a flight, and more. 

You can contact the team for all the major services offered by Vietnam Airlines. Speak to them regarding the regulations or guidelines issued by the airline and also by aviation authorities. This is much necessary in case of an international flight. The friendly office team aims to make your journey a pleasurable one whether you need to fly for official reasons or it’s a much-awaited holiday.

Vietnam Airlines Melbourne Office Address

Suite 10.06, level 10/3 Bowen Cres, Melbourne VIC 3004, Australia

Vietnam Airlines Melbourne Airport Office Address & Contact Info.

Melbourne International Airport,
Melbourne Airport VIC 3045, Australia

Airport Phone Number: +61 3 9297 1600

Vietnam Airlines Melbourne office Phone/Reservation Contact Number

Tel : (61-3) 8605 7888
Email: onlinesupport@vietnamairlines.com
Working hours: 24 Hrs – Everyday

Official website: https://www.vietnamairlines.com/

Online Check-in: https://www.vietnamairlines.com/my/en/home

Vietnam Airline Head office & Contact Address

Vietnam Airlines
200 Naguyen Son Street
Bo De Ward, Long Bien District
Hanoi, Vietnam

Information on Vietnam Airline Baggage Services

Baggage is an important part of your flight, as you need to maintain size and weight limits for both carry-ons and checked bags. Thus, the Melbourne office team informs you about the policy set by Vietnam Airlines and also what items are not allowed to be taken in your bags. If you feel you need to carry more baggage, you can buy additional baggage at the time of flight booking and pay the applicable charges. Once you are aware of all the details, this ensures that everything goes well when you mark your check in at the airport. Otherwise, baggage exceeding the set limits can lead to issues at the time of your check in. 

Inquiries For baggage: https://www.vietnamairlines.com/vn/en/travel-information/baggage

Read More Information: Vietnam Airlines

Vietnam Airline Baggage Allowance

View Airlines Hand	Checked baggage	Excess baggage charges
Cabin baggage	Overweight baggage charges	Oversize baggage charges

Vietnam Airlines offers a diverse selection of planes and aircraft.

Total Fleet:- 06

• ATR-72-500

The Vietnam Airlines office in Melbourne, Australia Customer Support Staff handles the following inquiries.

Online Check-in	In-Flight Entertainment	Airport Facilities
Miles	Economy Class	Valet Parking
Flight/Visa Info	Airport Lounges	Missing Luggage
Ok to Board	Delayed Flights	Flight Wifi
In-Flight Meals	Business Class	Immigration Services
Baggage Allowance, Airport Wifi	Visa Services	Airport Lounges
Duty-Free Allowance	Meet and Greet	Airport Transfers
Flight Ticket Cancellation	Visa on Arrival	Flight Ticket Booking

Services Provided by Vietnam Airlines Melbourne Office 

Take a look at some of the crucial services provided by the office in Australia. 

Flight Reservation

Contact the representatives at the Melbourne office if you wish to reserve a Vietnam Airlines flight. Clear all your doubts related to the cabin class, specific services, charges, mode of payment, and so on. You can ask the team to check all the available schedules and choose the one that aligns with your preferences. If it is a group booking or a corporate booking, you may ask about the ongoing schemes or promotions and avail discounts. 

Manage Reservation

Travel specialists at the Vietnam Airlines Melbourne office provide you with advice on editing or modifying your flight booking. You may feel the need to purchase extra baggage, upgrade seats, choose a different cabin class, adding a pet, mention requests for special services etc. Get in touch with the team for all the relevant support. 

Canceling Flight and Requesting Refund

You are recommended to visit the Melbourne  office and speak to a representative if you wish to cancel your flight reservation. They inform you about the required procedure and cancel the reservation on your behalf. You may get another flight booked with Vietnam Airlines, if required. If your canceled flight qualifies for a refund, you can ask for assistance in submitting a request for the same.

Lost or Damaged Baggage

You are advised to contact the team at the Vietnam Airlines Melbourne office and get details about registering complaints in case of lost or damaged baggage. The team guides you about the necessary course of action to be taken if you find your baggage in a distorted state or it is lost when you arrive at the destination airport. Getting all the necessary information in advance will help you later. Else if you are already having such a problem, you may contact the team right away to get your baggage back or get the claim. 

Request for Special Assistance Services

Many passengers with disabilities travel with Vietnam Airlines comfortably. This is all because of the contemporary services provided by the airline for such passengers. If you also need a wheelchair or any kind of medical equipment at the airport or on the flight, you need to inform the airline in advance. The friendly executives at the Melbourne office provide you with all the necessary information when you approach them for flight booking services. This helps the airline to make all their arrangements ready for at the time of your flight. 

Travel with Pet 

Are you fond of pets and need to take them on your flight too? If yes, you need not worry. All you need to do is to stay informed about the pet policy defined by Vietnam Airlines. Get in touch with the team at the Melbourne office for all the relevant details. They inform you whether you need to add a pet to your reservation or the related procedure to inform the airline to travel with a pet on your flight. Make sure to follow all the regulations and you will be able to travel with your pet smoothly. 

Vietnam Airlines Lounge Access

Vietnam Airlines offers world class lounges to enable a pleasurable travel experience for its passengers. Travel representatives at the Melbourne office share all the details with you about accessing a Vietnam Airlines lounge located at the airport you need to fly from. You can also ask about the guest policy of the related lounge and other amenities, especially if you need to perform your official task, have a meeting with colleagues, or use a laptop.

Visa and Other Documentation 

You may contact travel specialists at the Vietnam Airlines Melbourne office in case you wish to apply for a visa or prepare other necessary documents related to your travel. Make sure to gather all the significant details to proceed without any hassle. 

Other Services at Vietnam Airlines Office in Melbourne

Apart from the services shared above, you may also get in touch with the team at the Vietnam Airlines Melbourne office in case you face any other specific issues. You may also need to enroll in a loyalty program or any other promotional scheme operated by the airline. The team provides suggestions and customized solutions after examining your requirements.

Vietnam Airlines Melbourne Office related queries!

We have covered some of the major queries related to the Vietnam Airlines Melbourne Office in Australia. Take a look below.