Turkish Airlines Nairobi Office in Kenya

  •    International House, Mama Ngina St, Starehe, Kenya
  •    +1-800-491-0297 or +254 203 893 656 (call center)
  •    10:00 am - 4:00 pm (Mon - Fri)
  •    https://www.turkishairlines.com/
  •    nbosales@thy.com

Are you planning to book a flight with Turkish Airlines? If yes, you are advised to go for expert consultation to acquire information about the services offered by the airline. So, if you need to fly out of Nairobi, whether domestically or internationally, you can contact well experienced travel professionals at the Turkish Airlines Nairobi office for friendly assistance. 

You are recommended to take note of the instructions or policies defined by the airline for a comfortable air journey.

Turkish Airlines Nairobi Office Contact Details

International House, Mama Ngina St, Starehe, Kenya

Email: nbosales@thy.com

Contact Number: +1-800-491-0297 or +254 203 893 656 (call center)

Fax: +1 773 686 1668

Office Working Hours: 10:00 am – 4:00 pm (Mon – Fri)


Turkish Airlines Nairobi Airport Office Information

THY Nairobi Airport Office Address is Jomo Kenyatta International Airport, Embakasi, Nairobi, Kenya

Contact Number: +254 20 822111

Email: nbosales@thy.com

Working Hours: Every Day: 24 Hrs

Turkish Airlines Head Office Address & Contact Info

Turkish Airlines General Management Building Ataturk Airport, Yesilkoy, 34149 Istanbul Türkiye 

Website: www.turkishairlines.com

Phone Number: +90 212 463 63 63 

Fax Number: +90 212 465 21 21 

Call Center: +33 1 579 79 849

Get all the Turkish Airlines Offices information around the globe. 

Services Offered by Turkish Airlines Nairobi Office

You may have several concerns regarding your general or business class flight. Thus, explore the services shared below as this will be helpful for you in making a better travel related decision. 

Booking-related Services

One of the main services offered by the Nairobi office is flight booking. It’s extremely simple to get the perfect flight as per your preferences. You may request the team to view flight schedules declared by Turkish Airlines, and select the most convenient one for you. You can choose from a range of seating arrangements for a more enjoyable journey, and the experts will advise you accordingly. Apart from this, whichever payment methods can be used to pay for the reservation and other related concerns may also be addressed at the office.

Baggage Allowance 

You can contact the team at the Turkish Airlines Nairobi Office in Kenya for baggage-related assistance. It’s important to abide by the size and weight limits set by the airline for carry-ons and checked baggage. If you exceed the limit, you are suggested to buy extra baggage in advance. You can contact the team to confirm the related charges and other such procedures. 

Check-in Services

You may ask the Nairobi office team for all the important information. Moreover, if you are going to travel on an international flight with Turkish Airlines, don’t forget to follow the important guidelines issued by the airline. Also, pay close attention to the baggage allowed limit. If your bags weigh more than the specified limits, you can run into problems. Once you show all the required documentation at the check-in counter, you get your boarding pass and then you can go to the boarding gate. 

Self-service kiosks may be available at the airport. Web check-in facility is also offered to ease everything for travelers. You can seek details from the office staff.

Cancellation and Refund Services

If your travel plans suddenly change, the staff can assist you with relevant solutions for cancelling the flight and getting a refund, if suitable. The Turkish Airlines office in Nairobi  offers everything you need to enjoy a hassle-experience. If the ticket has a refund policy, you can seek details about it. Refunds in the form of travel vouchers or returns to the original payment method are other alternatives. This allows you to select the solution that best suits your needs. Get in touch with the travel specialists at the office.

Travel with Children

If you have to take your children on a flight operated by Turkish Airlines, you need not worry. Consult the team at the Nairobi Office whether certain exclusive services or arrangements for children are available at the airport or on the plane. So, a request for the same can be posted in advance. This ensures that the airline representatives at the airport and on board stay focused and offer you complete assistance.

Travel with Pet

You must inform the staff at the Nairobi office if you wish to take a pet along with you. They will inform you about the pet policy operated by Turkish Airlines which may include whether the pet can be taken on the flight or it is transported through the cargo. Also, if you can take it on the flight then what are the regulations you need to comply with for the pet carrier. Usually, travelers are required to make this request at the time of flight booking itself. Thus, you can get detailed information and choose a suitable course of action. 

Lounge Access 

You may enquire about lounges made available by Turkish Airlines for its passengers at the airport. The team at the Nairobi office will guide you with the access policy and other related guidelines. You may also gain insights into the applicability of credit cards at the relevant lounges, invitation to guests, purchase of other premium services at a specific lounge, and much more. Make sure to get all the important details if you would like to spend some great time with your dear ones or have a constructive business meeting with your colleagues at any of the related lounges.

Loyalty Programs

If you wish to know about loyalty programs, frequent flyer programs, or any other such relevant schemes run by Turkish Airlines, reach out to the travel experts at the Nairobi office. They will explain to you the procedure for enrolling for the same and also inform you about how the whole process works. It could be that you can collect points on your bookings, and they be redeemed in your future bookings. You may also find other deals and discounts that could enable you to get flight bookings done in your budget.

Visa Services

You can also avail consultation services for visas at the Turkish Airlines Nairobi office in Kenya. The personnel at the office are always delighted to help if you have any queries regarding the application procedure for a visa or need assistance understanding the requirements for your particular destination. You can rest assured that you get the best assistance, as all the travel experts possess years of industry experience.

Hence, a team of dedicated professionals is engaged at the Turkish Airlines Nairobi Office to help in the best possible manner. You can discuss your requirements and preferences so as to get a suitable flight reserved for your upcoming leisure or business travel.

FAQ related toTurkish Airlines Office in Nairobi!

You are advised to go through the following questions that are most commonly asked by travelers regarding Turkish Airlines. 

What terminal is THY Airlines at Jomo Kenyatta International Airport?

Turkish Airlines flights are operated through Terminal 1A of Jomo Kenyatta International Airport.

What is the contact number of the Turkish Airlines Nairobi office?

The Turkish Airlines Nairobi office can be contacted at is located at 254 20 822111.

Where is the Turkish Airlines Nairobi office located?

The address of the Turkish Airlines Nairobi office is International House, Mama Ngina St, Starehe, Kenya.

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