SilkAir Vientiane Office in Laos

  •    XJ85+H7P, Vientiane, Laos
  •    856 21 228822
  •    Every day – 24hrs

A dedicated group of travel industry experts is engaged at the SilkAir Vientiane Office to assist customers with personalized solutions. You can schedule a consultation with the team if you need advice on booking air tickets to travel with SilkAir Airlines. You can have your queries regarding bookings, baggage allowance, refunds, cancellations, and much more addressed appropriately.

It is true that a whole lot of steps are involved in planning a leisure or business trip. Thus, you must be all set with everything in place so as to prevent any complexities to arise at the end moment.

Silk Air Vientiane office Address

XJ85+H7P, Vientiane, Laos

Silk Air Vientiane Airport Address

Wattay International Airport
19 Wind Road, Vientiane, Laos

Airport Phone Number: +856 20 55 608 955

Silk Air Vientiane office Phone Numbers/Reservation Contact Number

Tel : 856 21 228822
Working hours: Every day – 24hrs

Flight Status, Check Here

Read More Information : Silk Air Offices.

Silk Air Airlines offers a wide selection of planes and aircraft.

Total Fleet:- 31

  • Airbus A310-200
  • Airbus A319-100
  • Airbus A320-200
  • Boeing 737-300
  • Fokker F70

The Silk Air Vientiane Office in Laos Customer Care Department resolves the following inquiries.

Online Check-inIn-Flight EntertainmentAirport Facilities
MilesEconomy ClassValet Parking
Flight/Visa InfoAirport LoungesMissing Luggage
Ok to BoardDelayed FlightsFlight Wifi
In-Flight MealsBusiness ClassImmigration Services
Baggage Allowance, Airport WifiVisa ServicesAirport Lounges
Duty-Free AllowanceMeet and GreetAirport Transfers
Flight Ticket CancellationVisa on ArrivalFlight Ticket Booking

Services Provided by SilkAir Airlines Vientiane Office in Laos

Take a look at the thorough explanation of some of the top services provided by the SilkAir Vientiane Office. This will help you stay familiar with all the aspects of enjoying a smooth reservation and flying experience with the airlines.  

Reservation of Flight

Get in touch with the experts to make a reservation for a flight on SilkAir Airlines via this city. The experts answer all of your questions about making reservations, selecting the best payment option, and other important matters. You may verify the details of any reservation, whether it is for a single individual, a group of family members, or even a business trip.

Manage Booking

By getting in touch with the office staff, you may quickly manage, amend, or change your reservation. You can seek assistance if you need to buy extra baggage, upgrade seats, upgrade the boarding class, or get anything else for a comfortable air journey.

Baggage Allowance 

You may be aware of SilkAir Airlines’ baggage allowance rules or policies. There can still be something you might need help with. It is crucial to take note of everything in advance so as to avoid any kind of inconvenience at the last minute while you are all set to mark your check-in at the airport. Depending on whether you have checked or hand luggage, the crew can provide you with appropriate guidance. You can verify the process for buying additional luggage and the related costs. 

Silk Air Baggage Allowance

View Airlines HandChecked baggageExcess baggage charges
Cabin baggageOverweight baggage chargesOversize baggage charges


No doubt, in case of an emergency, you might have to postpone your reservation. The team at SilkAir Vientiane Office can assist you in confirming the process. You can check the schedule and choose to board the next flight even if you would like to do so immediately following the cancelled reservation. Else, the travel representatives at the office will guide you for choosing an ideal course of action. 

Your flight may or may not be refundable depending on the airline’s policy. In the event that your ticket is refundable, you can verify the process for requesting a refund, which may come in the form of credit, coupons etc.

Check-in Process

You can ask the staff for advice if you have any questions about your check-in or the necessary paperwork. To ensure that there are no issues at the check-in counter, please make sure to bring all necessary documentation, including certificates, passport IDs, and other forms of identification. 

Apart from this, you must avoid keeping items in the check-in bag that are meant only for checked baggage. Otherwise, you will be asked to make the shifting spontaneously. The dimensions and weight of your check-in and checked bags must also be as per the rules established by your airline. Hence, it is significant to make all such arrangements in advance so that you don’t have to face issues at the airport. After fulfilling all requirements, you will receive your boarding card and be able to head to the boarding gate.

Flight Status

You can get in touch with the staff at the Laos SilkAir Airlines Vientiane Reservation Office to find out the current status of your flight. After that, you can choose what to do next. 

Special Assistance Services

Passengers with special needs receive extra attention from SilkAir Airlines. Passengers with various disabilities can seek special assistance, services, wheelchairs, or any other medical equipment they need at the airport or on board the plane. In order for the airline staff to make all the required arrangements that meet your needs, you must request the same well in advance of your flight’s departure. For further information, please get in touch with the office professionals.

Services for Senior Citizens

Seniors traveling on SilkAir Airlines can stay assured that the airline provides all the important services that are meant to enable a comfortable travel for them. You can ask for help if you need it at the airport, on your way to the boarding area, or inside the airplane. If you need special arrangements in the plane, you can enquire about the same from the city office executives. 

Unaccompanied Minors

If your child needs to travel alone on a SilkAir Airlines flight, you can enquire about related facilities or services from the office executives. The services for minors traveling alone are designed to ensure a hassle-free experience for them. It is important to be aware of the minimum age at which a child is permitted to travel alone on SilkAir Airlines. Find out all the pertinent details regarding the documents you must provide to the airline or the forms you must complete in order to avail this service. 

Traveling with Pets

You might want to consider bringing your animals on a flight with you. Many questions may come up, such as what kinds of pets are permitted, if they can be brought on board or in cargo, what kind of carrier they must use for the journey, how big the carrier should be, where to put it if it is brought in the cabin, etc. For all the much-needed assistance, get in touch with the staff and reserve the service in advance.

Car Rental

You can reserve a car from Vientiane Airport if you have to head straight from the airport to your hotel or any other location to attend an event. It is extremely easy for you to quickly reserve car rentals on the SilkAir website. A proper consultation may be sought from the representatives engaged in the SilkAir Vientiane office. 

Frequent Flyer Programs

You may choose to avail such programs or memberships offered by SilkAir airlines to its passengers. The travel executives in the office can explain to you all the related details and suggest the best plans for you. You may also enquire about holding special status that brings certain privileges to travelers. 

Other Travel Arrangements

Apart from these areas of concern, you may have certain other queries which can also be duly addressed by the office staff.

Commonly Asked Questions

You are advised to go through some queries that are usually asked related to the city office of SilkAir Airlines in Vientiane.

Q1. What are the working hours of the SilkAir Vientiane Office?

Ans. The office operates 24 hours, from Monday to Friday.

Q2. What is the contact number of the SilkAir Airlines Vientiane City Office?

Ans. The office team may be contacted at +856 20 55 608 955

Q3. What is the address of the SilkAir Vientiane Office?

Ans. The Vientiane city office of SilkAir Airlines is located at XJ85+H7P, Vientiane, Laos.

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