Japan Airlines Kona Office in Hawaii

  •    73-301 U'u St. Building 104, Room 103, Kailua-Kona, HI 96740, US
  •    1800 102 4135
  •    Every day - 24hrs
  •    https://www.jal.com/en/
  •    stephen.pearlman@jal.com

The Japan Airlines(JAL) Kona Office strives to enable you with better decision-making for your air travel related plans. They provide you with all the necessary assistance you need to plan your flight journey. 

All you need is a smooth flight booking experience. Thus, get in touch with the Kona office staff and get your concerns regarding creating reservations, rescheduling, managing an existing one, cancelling one, baggage-related matters, or any other issues addressed without any complications. 

Japan Airlines Kona Office Address

73-301 U’u St. Building 104, Room 103, Kailua-Kona, HI 96740, US

Japan Airlines Kona Airport Address & Contact Info.

Ellison Onizuka Kona International Airport,
73-200 Kupipi St, Kalaoa, HI 96740, United States

Airport Phone Number: +1 808-327-9520


Japan Airlines Kona Office Phone Number/Reservation Contact Number

Tel: 1800 102 4135
Fax: +81 3 5460 3108
Email: stephen.pearlman@jal.com
Working hours: 24 Hrs – Everyday

Japan Airlines Head Office Address & Contact Number

Head Office:
4-11, Higashi Shinagawa, 2-Chrome,
Shinagawa-Ku, Tokyo, 140-8605,

Contact Number: +81 3 5460 3109, 81 3 6733 3062

Official website: https://www.jal.com/en/

Online Check-in: https://www.jal.co.jp/en/flight-status/inter/sp/search/

Read More Information: Japan Airlines

Information on Japan Airlines Baggage Services

Baggage Services Phone Numbers:- 1800 102 4135

Inquiries For Luggage: https://www.jal.co.jp/jp/en/inter/baggage/checked/

Japan Airlines Baggage Allowance

View Airlines HandChecked baggageExcess baggage charges
Cabin baggageOverweight baggage chargesOversize baggage charges

Japan Airlines Kona Offers a diverse selection of planes and aircraft.

Total Fleet:- 159

Boeing 737

  • Boeing 737
  • Boeing 737 Next-Gen
  • Boeing 767
  • Boeing 777
  • Boeing 787

The Japan Airlines Hawaii Office in Customer Care section handles the following inquiries.

Online Check-inIn-Flight EntertainmentAirport Facilities
MilesEconomy ClassValet Parking
Flight/Visa InfoAirport LoungesMissing Luggage
Ok to BoardDelayed FlightsFlight Wifi
In-Flight MealsBusiness ClassImmigration Services
Baggage Allowance, Airport WifiVisa ServicesAirport Lounges
Duty-Free AllowanceMeet and GreetAirport Transfers
Flight Ticket CancellationVisa on ArrivalFlight Ticket Booking

Services Offered by Japan Airlines Kona Office 

Get in touch with the team of well-qualified travel experts at the Japan Airlines Kona Office right away for quick support.

Take a look at some of the services shared below.

Flight Reservation

Contact the Japan Airlines Kona Office staff to make reservations for tickets. Whether it’s a single ticket or group booking, the experts can help you accordingly. You may also need to book a flight under a corporate travel scheme or you may wish to redeem vouchers. So, you can get all such concerns addressed by the team. 

Edit Booking

You may feel that your reservation has to be modified. You might need to select additional seats, upgrade existing ones, select a different boarding class for your Japan Airlines flight, add baggage, post requests for other services provided on-board etc. Thus, get in touch with professionals at the Kona office for timely services. 

Baggage Allowance

Speak to the team regarding baggage-related queries. Make sure to follow the baggage allowance limit for both carry-ons and checked luggage. You may have to buy extra baggage if the weight or size of your bags exceeds the limit set by Japan Airlines. The professionals at the Kona office will help you with the same. 

Airport Check-in

You must be aware of the check-in procedure and the documents needed to be shown at the check-in counter. The travel experts at the Japan Airlines Office in Kona can assist you with answers to your related queries. Please also bear in mind that your baggage must also be as per the restrictions set by Japan Airlines. If it exceeds the limit, the officer at the counter will tell you to buy additional baggage which could be irksome at that moment. Thus, stay informed in advance.

Bringing Musical Instruments on a Japan Airlines Flight

Get all the information regarding bringing a particular musical instrument on your flight and plan your travel seamlessly. The staff in Kona can tell you about all the aspects related to carrying them. Whether you can take them as check-in items on the flight or they need to be packed in your checked baggage, as per Japan Airlines, you can seek assistance on all such matters. 

Services for Senior Citizens

Japan Airlines makes available services for elderly or older citizens. Whether it’s about reservations for aged travelers, going through airport security checks, making your way to the terminal, arrangement of wheelchair and other medical equipment, or getting on-board, get all such crucial details for a hassle-free journey.

Unaccompanied Minor Services 

If you want to book a flight for your child who is a minor and will travel alone, the team representing Japan Airlines can guide you accordingly.

Traveling with Infant

You can speak to the team regarding special documents required to be shown when you travel with your infant and also what type of services are offered by Japan Airlines in Kona for such children on a flight. They will explain the whole procedure and make a relevant booking for you.

Traveling with Pet 

If you wish to take your pet along with you, speak to the Kona staff to get details about the pet policy of Japan Airlines and follow the relevant guidelines. Some airlines allow pets on planes while some want you to have them as checked baggage in cargo.

Lounge Access

Travelers can unwind prior to the departure of their flights, as airlines offer world-class lounge amenities at airports. If you wish to use lounge facilities at the airport while waiting for your flight, you can speak to the staff and get details regarding their access policies. They will also inform you about lounges specifically meant for Japan Airlines passengers. 

You can spend quality time in the lounge with your family or friends after you mark your check-in and significant hours are left in the departure of your flight. This location is also perfect for team discussions or business meetings.

Car Rental

You may need to rush to your destination or straight to your work conference after landing at the airport. It is advised that you reserve a car rental service in advance so that you can leave from the airport swiftly after receiving your baggage. To schedule the service, get in touch with the team at the Kona office. You may also choose to visit the website of Japan Airlines to find the related details. 

So, these are only a few of the many issues that can be addressed by the friendly travel executives. You can contact the Kona staff with any additional questions or concerns you may have regarding your Japan Airlines flight booking.

People May Ask!

Which terminal is Japan Airlines at Ellison Onizuka Kona International Airport?

Japan Airlines flights are operated through Terminal 1 of Ellison Onizuka Kona International Airport.

What is the address of the Japan Airlines Kona Office?

The address of the office is 73-301 U’u St. Building 104, Room 103, Kailua-Kona, HI 96740, US.

How early should I check in baggage on Japan Airlines?

You are advised to arrive at the airport 3 hours before the departure time of your flight especially when you have checked baggage.

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