Hong Kong Airlines Auckland Office in New Zealand

The Hong Kong Airlines Auckland Office serves as a channel of communication between the airline and its customers. A team of dynamic experts from the travel industry operates the office. You may contact them for flight booking and cancellation services. Besides, you may also share your queries or requirements related to availing other services introduced by the Hong Kong Airlines.

Hong Kong Airlines Auckland Office Address

Auckland, New Zealand

Hong Kong Airlines Auckland Airport Address

Auckland International Airport,
Ray Emery Drive, Māngere, Auckland 2022, New Zealand

Airport Phone Number: +64 9 275 0789

Map:

Hong Kong Airlines Auckland Office Phone Number/Reservation Contact Number

Phone Number: +852-3916-3666

Email: call.center@hkairlines.com

Working hours: 24 Hours

Hong Kong Airlines Baggage Services Information

Baggage Services Phone Numbers:- 852-3916-3666

Inquiries For baggage: https://www.hongkongairlines.com/en_HK/fly-with-us/baggage/baggageenquiry

Baggage lost and found: https://tools.hongkongairlines.com/lostFound/thelostquery!TheLost.action?languageType=en_HK

Get all Hong Kong Airlines Offices Information around the world.

Services Offered by Hong Kong Airlines Auckland Office in New Zealand

Here is a description of services provided by the Auckland office of Hong Kong Airlines. 

Flight Booking

If you need to reserve a flight with Hong Kong Airlines, you can contact travel professionals at the office to seek assistance. You can ask them to check all the available flight schedules as per your preferred date so that you are able to choose the best flight for your business or leisure travel. The Auckland Office team in New Zealand addresses all your queries related to flight bookings, payments, and other services that you may wish to avail as part of your reservation.

Manage Booking

You may need to edit or make changes to your existing flight booking as per options offered by Hong Kong Airlines. You are advised to contact travel experts at the Auckland office or visit them for personalized assistance. The team guides you about any kind of modifications you wish to make. Whether it’s about changing your seats, purchasing additional baggage, rescheduling your flight, notifying the airline for any special services that you need on the flight, or any other thing, get in touch with the Auckland team in New Zealand. But make sure to do the same on time, as per the airline’s policy. 

Cancel Booking

If you need to cancel your flight reservation due to an urgent situation, you may visit the Hong Kong Airlines Auckland Office to seek the necessary support from travel specialists. You may also confirm the procedure to make a refund request if applicable. If you need to book a flight for any other date, you may ask the Auckland team in New Zealand to check the best available schedules. 

Baggage Allowance by Hong Kong Airlines Auckland Office

Passengers often struggle with baggage issues. Not paying attention to the baggage policy set by their airline is a major drawback. Hence, you must proceed with your flight booking while confirming all the baggage related details from the travel experts posted at the Hong Kong Airlines Auckland Office. It is beneficial to thoroughly read the dimensions and weight limits set by the airline, be it your carry-on bag that you need to take on the flight or the checked bag that is taken as part of cargo. In case you need to carry more baggage, or you need to carry a special item, for example, musical equipment or any other item on the flight, you must seek consultation from the Auckland office team beforehand. Purchasing additional baggage is also advised if your baggage weight will be more than the defined limit.

Hong Kong Airlines Baggage Allowance

Checked baggage	View Airlines Hand	Oversize baggage charges
Overweight baggage charges	Cabin baggage	Excess baggage charges

Check-in Procedure 

If you stay well familiar with the check-in formalities, you are all set to board your flight without any delay. You are recommended to seek all the details from the travel team engaged at Auckland Office. The team makes you aware of all documents, certificates for ID proof etc., you need to carry to the check-in desk at the airport. Moreover, in case of an international trip, you need to be extra cautious as it involves a lot more formalities to be fulfilled. Besides, make sure you carry your baggage, whether it’s carry-on or checked baggage, as per the limit defined by Hong Kong Airlines. Otherwise, you may have to buy extra baggage on the spot at the check-in counter. This may lead to unnecessary complication. So, you get your boarding pass at the check-in desk only when the agent finds everything satisfactory related to your flight booking.

Travel with Pet 

You may need to take your pet along on your flight. Get in touch with the Auckland team at the Hong Kong Airlines Auckland Office to get all the important details related to the pet policy. There are several guidelines or instructions that you may need to follow like whether you are allowed to take your pet on the flight or it is taken through cargo only, the type of carrier you need to take for your pet on the flight, the place to stow the carrier, the minimum age allowed for the pet that is taken along on the flight, the certificates you need to submit, and so on. Make sure to notify the airline in advance, and you may need to add the pet to your reservation. Else, the airline may need to be notified in any other way, as defined already.

Lounge Access

Lounge access is an integral part of air travel. If you would like to access a lounge at your related airport, you must obtain all the information in advance about the eligibility that is defined for passengers to use the lounge amenities. The travel team working at the Hong Kong Airlines Auckland Office in New Zealand makes you familiar with the lounge related policies set by the airline and also the process to purchase access for the same. 

Special Assistance Services by Hong Kong Airlines Auckland Office

Hong Kong Airlines offers special assistance services for passengers with disabilities. If you need such services or there is someone with a disability travelling with you, you may post a request for the services that may need to be availed at the airport or on the flight. Contact the Auckland team at the office to get all the information. Inform the airline in advance by filling in a related form so that you get all the arrangements ready at the airport or on the flight, as applicable.

Visa Application

You can avail visa related services in case you need to travel abroad. The team at the Hong Kong Airlines Auckland Office offers you the best possible advice related to the visa application process. You can enquire about the necessary documents to be submitted and any other formalities that need to be fulfilled as part of the procedure. 

Car Rental Services

Booking a car in advance is beneficial if you need to leave from the airport quickly, right after checking out. You get a car available outside the airport, and you may head towards your desired location, whether it’s an official event or a personal gathering, and reach there on time. The travel team at the Auckland Office in New Zealand makes you aware of the related charges and other crucial aspects. 

Hong Kong Airlines Provides a Wide Range of Plane/Aircraft Types

Total fleet: 34

• Airbus A320-200
• Airbus A330-200
• Airbus A330-300
• Airbus A350-900
• Airbus A330-200F(Cargo)

The Customer Care division of the Hong Kong Auckland Office covers the following inquiries

Airport Wifi	In-Flight Entertainment	Airport Facilities
Flight Wifi	Visa on Arrival	Valet Parking
Flight/Visa Info	Airport Lounges	Missing Luggage
Delayed Flights	Economy Class	Miles
In-Flight Meals	Business Class	Immigration Services
Baggage Allowance, Online Check-in	Visa Services	Airport Lounges
Duty-Free Allowance	Meet and Greet	Airport Transfers
Flight Ticket Cancellation	Ok to Board	Flight Ticket Booking

People may ask!

Get answers to some of the most common queries usually raised by travelers with respect to the Auckland Office.