Hainan Airlines Tokyo Office in Japan

  •    105-0012 8th floor of YSK ?? 1-3-11 Shiba Daimon, Minato-ku, Tokyo
  •    (+)86-898-95339
  •    Every day – 24hrs
  •    https://www.hainanairlines.com/
  •    usahelpdesk@hnair.com

The Hainan Airlines Tokyo Office is an integral part of the airline and assists travelers with all the major services related to business and general flight bookings. You may have concerns related to your current reservation, extra baggage, special meals, group bookings, and more. You may also need assistance related to special arrangements required on the flight. Hence, before embarking on an air trip or making a new one, it is a good idea to keep a few things in mind.

Hainan Airlines Tokyo office Address

105-0012 8th floor of YSK ?? 1-3-11 Shiba Daimon, Minato-ku, Tokyo

Hainan Airlines Tokyo Airport Office Address & Contact Details

Haneda International Airport,
Hanedakuko, Ota City, Tokyo 144-0041, Japan

Airport Phone Number: +81 3-5757-8111

Hainan Airlines Tokyo office Phone Numbers/Reservation Contact Number

Tel : (+)86-898-95339
Email: usahelpdesk@hnair.com
Working hours: Every day – 24hrs

Official website: https://www.hainanairlines.com/

Online Check-in: https://www.hainanairlines.com/INT/GB/Check-in

Flight Status, Check Here: https://www.hainanairlines.com/INT/GB/flight-status

Read More Information : Hainan Airlines

Information on Hainan Airlines Baggage Services

Baggage Services Phone Numbers:- +86-898-95339

Inquiries For baggage: https://www.hainanairlines.com/INT/GB/BASV

Hainan Airlines Baggage Allowance Details

View Airlines HandChecked baggageExcess baggage charges
Cabin baggageOverweight baggage chargesOversize baggage charges

Hainan Airlines offers a multiple selection of planes and aircraft.

Total Fleet:- 32

  • Airbus A330-200
  • Airbus A330-300
  • Airbus A350-900
  • Boeing 737-800
  • Boeing 737 MAX 8

The Hainan Airlines Tokyo Office in Japan Customer Care staff handles the following inquiries.

Online Check-inIn-Flight EntertainmentAirport Facilities
MilesEconomy ClassValet Parking
Flight/Visa InfoAirport LoungesMissing Luggage
Ok to BoardDelayed FlightsFlight Wifi
In-Flight MealsBusiness ClassImmigration Services
Baggage Allowance, Airport WifiVisa ServicesAirport Lounges
Duty-Free AllowanceMeet and GreetAirport Transfers
Flight Ticket CancellationVisa on ArrivalFlight Ticket Booking

Services Offered by Hainan Airlines Office in Tokyo, Japan


If you have any questions regarding your current reservation or bookings in general, or you wish to book another flight as you missed the last one, you can speak to travel agents at the Hainan Airlines Tokyo office. 

Edit Booking

If you have any questions about seat upgrades or other changes you need to make to your reservation, such as adding extra seats, buying more luggage, rescheduling your flight, changing your location, etc., you can get in touch with the Tokyo staff.

Flight Cancellation

If you believe you won’t be able to catch your flight and you need to cancel it, you can seek advice from the Hainan Airlines team on how to go about the cancellation procedure. Also, you must check if your ticket is refundable or non-refundable, and then you can apply for a refund, as per the scenario. The Tokyo team will guide you through the process to submit a refund request and track it. The refund might be in the form of credit, vouchers, etc. 

Baggage Allowance

The weight and size of your carry-ons and checked bags must not exceed the limits specified by Hainan Airlines. The Tokyo travel staff will guide you accordingly so that you can purchase extra baggage, if it goes above the defined limit. You are advised to do it beforehand so as to avoid complexities at the time of check-in at the airport. 

Damaged or Stolen Baggage 

If you get back your baggage in damaged condition or any items are found to be stolen or looted, you must report the same at the baggage services office at the airport. Make sure to get all the important information in detail from the travel team engaged at the Hainan Airlines Tokyo Office. If you submit the request on time, the airline’s team will analyze it and look into the compensation, if applicable. 


You must obtain all the necessary information and prepare the related travel documents as guided by the staff at Hainan Airlines Tokyo Office. Make sure your luggage complies with the airline’s permissible restrictions. If not, you will be advised to pay applicable fees at the counter and purchase additional baggage, or you will be guided towards another counter for the same. You can also enquire from the team about marking online or web check-in. 

Flight Status

To find out the status of your flight, contact the team at the Hainan Airlines Tokyo Office or visit the official website.

Special Services at Hainan Airlines Tokyo Office

Passengers are many times bogged down by personal issues pertaining to their physical or mental conditions. Nevertheless, Hainan Airlines makes it easy for them with special services provided at the airport and on board. You can post a request for a wheelchair, nurse, or paramedics on board while making your reservation. Requests made well in advance are duly taken care of. Whether you need assistance within the airport terminal or after entering the flight due to your physical or sensory issues, you must inform the team. Moreover, you can enquire about portable dialysis equipment or an oxygen concentrator. The airline’s policies will be explained to you by the agents at the Tokyo office, who will also let you know whether there is any additional medical equipment you can bring and get it checked as a big piece of luggage. Service dogs may also be arranged by the airline’s crew.

Special Meals 

If you need assistance in the case of special meals on board according to your diet or health issues, you can request the same. The Tokyo travel team can assist you in posting a request in advance. 

Travel of Unaccompanied Minor

An Unaccompanied Minor can also travel on a Hainan Airlines flight. Even if you are traveling with a baby, related arrangements will be available. All you have to do is to do it all beforehand so that you get everything on time. 

Travel with Pets

If you wish to take your pets on a Hainan Airlines flight, you can speak to the executives at the office to post an advance request. You must get information about the airline’s pet policy and the related regulations about carrying pets. You must know whether the airline allows you to take the pet on the flight itself or they are taken in cargo. If they are allowed on flights then you need to know the rules defined for pet carriers. You will also have to submit the related health certificates of your pets in order to take them along with you. 


Some passengers may have allergies to certain things, due to which they may find it difficult to travel on board. You may specify in advance if you are allergic to certain items like peanuts etc., or if you are allergic to animals or pets that may be taken in the cabin. You will be guided through the necessary steps. Also, the Hainan Airlines crew will be informed to take necessary measures to enable a comfortable experience for you. All such information is available on the airline’s website. 

Car Rental

You can speak to the staff at Hainan Airlines Tokyo Office if you wish to book a car rental service or have any other queries regarding the same. This option is also provided on the website of Hainan Airlines.

Hainan Airlines Promotional Programs

Hainan Airlines  allows you to avail special schemes so that you can earn miles or points and redeem them later. The team can guide you on registering for such plans and availing the best offers. 

Get ready for an amazing journey on an Hainan Airlines flight. Reach out to the travel industry specialists engaged at the Hainan Airlines Tokyo Office in Japan for helping you with a smooth flight booking experience.

FAQ’s Related to Hainan Airlines Tokyo Office

You are suggested to take a look at the following queries that are usually raised by travelers regarding Hainan Airlines. 

Which airport in Japan does Hainan Airlines fly from?

Hainan Airlines flights are operated through Haneda International Airport in Japan.

What is the address of the Hainan Airlines Tokyo Office in Japan?

This city office of Hainan Airlines is located at 105-0012 8th floor of YSK ?? 1-3-11 Shiba Daimon, Minato-ku, Tokyo,

What is the contact number of the Hainan Airlines Tokyo Office in Japan?

You may contact the office representatives at 86-898-95339.

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