Etihad Airways Addis Ababa Office in Ethiopia

  •    Addis Ababa, Ethiopia
  •    1800 123 3901
  •    Monday – Friday: 9 am – 5 pm

You can seek assistance from well-qualified travel professionals at Etihad Airways Addis Ababa Office. Right from booking flight tickets to fulfilling formalities at your destination airport, get all the related concerns addressed. Make sure to find all the crucial details beforehand so as to enjoy a smooth flight journey. 

Etihad Airways Ethiopia Office Address

Addis Ababa, Ethiopia

Etihad Airways Ethiopia Airport Office

Addis Ababa Bole International Airport,
XQMW+GG7, Addis Ababa, Ethiopia

Airport Phone Number: +251 11 665 2222

Etihad Airways Ethiopia Office Phone Number/Reservation Number


Tel : 1800 123 3901
Working hours: Monday – Friday: 9 am – 5 pm


Get all the information of Etihad Airways Offices throughout the world.

Official website of Etihad Airways

Online Check-in with Etihad Airways:

Check the status of your flight here

Types of Planes Operated by Etihad Airways

Etihad Airways operates a fleet of both narrow-body and wide-body aircraft from four aircraft families: Airbus A320, Airbus A350, Airbus A380, and Boeing 777 and Boeing 7871. Etihad Airways has the following types of planes in its fleet:

  1. Airbus A320-200: It is a single-aisle jet which is capable of carrying up to 196 travellers at a time and has a range of up to 6,500 km. Etihad owns 14 of these planes. 
  1. Airbus A321-200: It is an expanded version of A320, with a capacity of holding up to 196 passengers and a range of up to 5,600 km. Etihad has 9 of these planes. 
  1. Airbus A350-1000: It is a wide-body jet, which can carry up to 371 travellers in one go and has a range of up to 16,100 km. Etihad Airways has five of these planes. 
  1. Airbus A380-800: The world’s largest passenger aircraft, with a capacity of up to 498 passengers and a range of up to 15,200 km. Etihad Airways has four of these planes, all of which feature luxurious amenities such as private suites, spas, and lounges.
  1. Boeing 777-300ER: It is a long-haul, wide-body jet, which has a capacity of carrying up to 402 passengers and has a range of up to 13,650 km. These planes are used for high-demand routes, specifically. Etihad Airways has eight of these planes. 
  1. Boeing 787-9: This one is a medium-range jet that can carry up to 299 passengers and has a range of up to 14,140 km. Etihad Airways has thirty of these planes. 
  1. Boeing 787-10: Etihad Airways has nine of these planes, with an average age of three years. These planes are part of an order for 30 Dreamliners that Etihad Airways placed in 2013.

Services Provided by Etihad Airways Addis Ababa Office

Get in touch with experts at Etihad Airways Addis Ababa Office to avail a wide range of services, some of which are described below.

Services Related to Reservations

Although some travelers prefer to make their reservations through the website of Etihad Airways, you can contact the experts if you require in-person guidance. They can offer you advice on a variety of subjects like making group bookings, availing corporate flight discounts, reserving additional seats, checking baggage, availing special assistance services, traveling with pets, carrying electronic equipment on a flight, and getting other crucial information.

Edit Booking

There could be some changes or additions to be made to your reservation. You may also have to make deletions or alterations if your travel plans change all of a sudden. Get all the help you need from the staff. This option is also available on the website of Etihad Airways and can be used if you made the reservation through it. Else, you are recommended to visit the office and get personalized services to avoid any confusions. 

Baggage Issues

Facing baggage related concerns? Feel free to get in touch with the professionals at the office. They will also help you comprehend the regulations that the airline has set forth for check-in and checked baggage. The website of Etihad Airways also has a dedicated section on luggage allowance that has answers to all your questions about the size of bags, information based on the boarding class type chosen, the maximum weight permitted, and much more.

Cancellation and Refund

Do you have queries regarding canceling your reservation in case of an emergency? You will receive complete guidance from the Etihad Airways Addis Ababa Office staff on how to cancel a flight in an emergency. They will also provide you with instructions on how to track your ticket and file a refund request on your canceled ticket, if applicable. If you need to book another flight in lieu of the same, the staff can guide you according to your requirements and preferences. 

Check-in-related Matters

You can get details about the terminal and check-in counter for Etihad Airways at the related airport so that you can mark your arrival without any delay. The office staff can give you all the information you require regarding the paperwork or documents that must be presented at the check-in counter, especially in case of international travel. If everything goes right during your check-in and there are no baggage related issues, you will get your boarding pass and can proceed towards the departure gate. If you wish to mark online check-in, seek assistance from the team. 

Special Assistance Services by Etihad Airways Addis Ababa Office

You may need medical or wheelchair assistance if you are traveling with elderly relatives, disabled family members, or an expectant female on an Etihad Airways flight. Thus, you can speak to the professionals to ask questions about posting an advance request for these services or to raise any concerns you may have regarding services that have already been reserved. Please be aware that most airlines require reservations for these services to be made beforehand in order to make timely arrangements for you. Thus, don’t delay in getting all the important details from the staff.

Unaccompanied Minor Services

Do you need to make a reservation for your minor child to travel alone on Etihad Airways? Don’t worry! The professionals are here to help you. They can guide you on the related details including making such a flight booking, posting special requests to the airline, getting ready all the necessary documents, and more. The airline staff takes care of minor children at the airport and on the flight. Thus, informing the airline in advance will help you stay relieved, as there will be timely arrangements for your child. However, you will have to see what is the minimum age defined by the airline for a minor to travel alone. So, reach out to experts at the office for friendly advice.

Pet Policy

Pets are allowed on Etihad Airways. But whether they can travel in cargo or as checked baggage? This is a concern for you. Thus, seek guidance from travel experts at the office. The reservation for pets can be made for the same flight that you fly in. But you need to know the minimum age of pets allowed on Etihad Airways flights and the type of carriers required to take them. You can ask all such questions by getting in touch with experts at the Etihad Airways Addis Ababa Office in Ethiopia.

Lounge Services by Etihad Airways Addis Ababa Office

Spending time at a lounge before catching your flight is an ideal way to relax while proceeding for your journey. You can confirm from the staff whether Etihad Airways lounges are available at the airport you need to depart from. You can also ask the access policy and what all is required to be shown to get inside the related lounge. Also make sure to be aware of advance booking, if required. Most of the lounges also allow you to bring guests with you. If you wish to bring or invite a known one, you can gather details about the same, or make a reservation for them in advance, if applicable as per their lounge policy. 

Car Rental

Do you need to reach a specific location to attend a family gathering or a business meeting after checking out of the airport? If this is the case, you must make an arrangement on time. Contact the staff for information on how to rent a car and make the reservation in advance. This helps you stay stress-free and avoid last-minute chaos, as you might not get a car on-the-spot after landing from an Etihad Airways flight. 

Apart from the services described above, the city office experts may also be contacted in case of other issues or services related to Etihad Airways. It’s beneficial to take note of all the important airline policies and regulations so as to avoid unexpected situations. You may also gather details about any formalities to be fulfilled at your destination airport in case of an international flight. 

Traveler’s Queries! 

Here are some of the major queries travelers usually ask about their flights reserved with Etihad Airways. Take a look to make an informed decision. 

Q1. How can I book a flight ticket with Etihad Airways? 

Ans. You can book a flight ticket with Etihad Airways offline at the Etihad Airways Addis Ababa Office in Ethiopia or online through their website. 

Q2. How can I check in for my flight with Etihad Airways?

Ans. You can check in at the airport counter. Alternatively, you can check-in online. Online check-in is available from 48 hours to one hour before departure.

Q3. How can I earn and redeem Etihad Guest Miles with Etihad Airways?

Ans. You can earn and redeem Etihad Guest Miles with Etihad Airways by joining their loyalty program, Etihad Guest. You can do this at the Etihad Airways Addis Ababa Office in Ethiopia or at the airport. 

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