Asiana Airlines Ho Chi Minh Office in Vietnam

  •    39 Đ. Lê Duẩn, Bến Nghé, Quận 1, Thành phố Hồ Chí Minh, Vietnam
  •    1-800-227-4262
  •    7:00-24:00 (weekday) / 8:00-24:00 (weekend/holidays)

A dedicated group of travel industry experts is engaged at the Asiana Airlines Ho Chi Minh Office to help customers with personalized solutions. You can schedule a consultation with the team if you need suggestion on booking air tickets to travel with Asiana Airlines. You can have your queries regarding bookings, baggage allowance, refunds, cancellations, and much more addressed appropriately.  

It is true that a whole lot of steps are involved in planning a leisure or business trip. Thus, you must be all set with everything in place so as to prevent any difficulties to arise at the end moment. Going through the below services will help you have all arrangements in place.

Asiana Airlines Ho Chi Minh Office Location

Being a passenger-friendly air operator in the country, Asiana Airlines never ignores the comfort and convenience of its passengers. The multiple ticketing and customer care offices are an example of its pragmatic approach and high-quality services. You can trust the carrier to have a better travel experience.

Address: 39 Đ. Lê Duẩn, Bến Nghé, Quận 1, Thành phố Hồ Chí Minh, Vietnam

Official website of Asiana Airlines:

Asiana Airlines Online Check-in

Airport Office of Asiana Airlines, Ho Chi Minh

Whether you want to book tickets offline or need assistance with last-minute queries, there is a team of representatives at Asiana Airlines’ Ho Chi Minh airport office. The efficient team members can be connected individually or via a phone call. You can choose the method as per your specific needs.

Location: Tân Sơn Nhất International Airport
Trường Sơn, Phường 2, Tân Bình, Thành phố Hồ Chí Minh, Vietnam

Airport Phone Number: +84 28 3848 5383

Asiana Airlines Ho Chi Minh Office Phone Numbers/Reservation Contact Number

Make the most use of the Asiana Airlines office phone number to collect details about bookings and any related queries. In the Ho Chi Minh office, there is a team of certified members to assist passengers find answers to their queries promptly. You can also write down your queries. Send them to the official email ID for responses. Before you use these communication modes, confirm the working hours.

Tel : +1-800-227-4262 (Toll Free)
Fax: +1-213-380-1710


Los Angeles Working hours: 7:00-24:00 (weekday) / 8:00-24:00 (weekend/holidays)
Ticketing hours are from 8:30 a.m. to 17:00 p.m. (Closed on holidays, weekends)

Asiana Airlines Ho Chi Minh Office Baggage Services Details

When you want to file a complaint about lost or damaged baggage, you can do it with the greatest ease. You just need to dial the baggage service number. Upon doing this, an experienced executive will connect with you to provide you with the necessary guidance. You can also use the same contact number to track your baggage.

Baggage Services Phone Numbers:- 1-800-227-4262

Baggage lost and found

Services Offered by Asiana Airlines Ho Chi Minh Reservation Office in Vietnam

Take a look at the thorough explanation of some of the top services offered by the Asiana Airlines Ho Chi Minh Office. This will help you stay familiar with all the aspects of enjoying a smooth reservation and flying experience with the airlines.  

Reservation of Flight

Get in touch with the experts to make a reservation for a flight on Asiana Airlines via this. The experts answer all of your questions about making reservations, selecting the best payment option, and other important matters. You may verify the details of any reservation, whether it is for a single individual, a group of family members, or even a business trip.

Manage Booking

By getting in touch with the Ho Chi Minh office staff, you may quickly manage, amend, or change your reservation. You can seek help if you need to buy extra baggage, upgrade seats, upgrade the boarding class, or get anything else for a comfortable air journey.

Baggage Allowance 

You may be aware of Asiana Airline’s baggage allowance rules or policies. There can still be something you might need help with. It is crucial to take note of everything in advance so as to prevent any kind of inconvenience at the last minute while you are all set to mark your check-in at the airport. Depending on whether you have checked or hand luggage, the crew of Asiana Airlines Ho Chi Minh Office can provide you with appropriate guidance. You can verify the process for buying additional luggage and the related costs. 

Baggage Allowance of Asiana Airlines Ho Chi Minh Office

Given that you do not want to waste your valuable time on the travel day, then it is good to read and review the baggage policy of Asiana Airlines. It has particular rules for each class and baggage type. Depending on the same, you may need to pay some amount as a baggage fee. Thus, go through the baggage policy at least once if you do not want to let it ruin your travel budget.

View Airlines HandCabin baggageExcess baggage charges
Checked baggageOverweight baggage chargesOversize baggage charges


No doubt, in case of an emergency, you might have to postpone your reservation. The team of Ho Chi Minh Office Asiana Airlines can assist you in confirming the process. You can check the schedule and choose to board the next flight even if you would like to do so immediately following the cancelled reservation. Else, the travel representatives at the Ho Chi Minh office will guide you for choosing an ideal course of action. 

Your flight may or may not be refundable depending on the Asiana Airline’s policy. In the event that your ticket is refundable, you can verify the process for requesting a refund, which may come in the form of credit, coupons etc.

Check-in Process

You can ask the Ho Chi Minh Office staff for advice if you have any questions about your check-in or the necessary paperwork. To ensure that there are no issues at the check-in counter, please make sure to bring all necessary documentation, including certificates, passport IDs, and other forms of identification. 

Apart from this, you must avoid keeping items in the check-in bag that are meant only for checked baggage. Otherwise, you will be asked to make the shifting spontaneously. The dimensions and weight of your check-in and checked bags must also be as per the rules established by Asiana Airlines. Hence, it is important to make all such arrangements in advance so that you don’t have to face issues at the airport. After fulfilling all requirements, you will receive your boarding card and be able to head to the boarding gate.

Flight Status

You can get in touch with the staff at the Vietnam Asiana Airlines Ho Chi Minh Reservation Office to find out the current status of your flight. After that, you can choose what to do next. 

Special Assistance Services by Asiana Airlines Ho Chi Minh Office

Passengers with special needs receive extra attention from Asiana Airlines. Passengers with various disabilities can seek special assistance, services, wheelchairs, or any other medical equipment they need at the airport or on board the plane. In order for the Ho Chi Minh airline staff to make all the required arrangements that meet your needs, you must request the same well in advance of your flight’s departure. For more information, please get in touch with the office professionals.

Services for Senior Citizens

Seniors traveling on Asiana Airlines can stay assured that the airline provides all the important services that are meant to enable a comfortable travel for them. You can ask for help if you need it at the airport, on your way to the boarding area, or inside the airplane. If you need special arrangements in the plane, you can enquire about the same from the Ho Chi Minh office executives. 

Unaccompanied Minors

If your child needs to travel alone on an Asiana Airlines flight, you can enquire about related facilities or services from the Ho Chi Minh office executives. The services for minors traveling alone are designed to ensure a hassle-free experience for them. It is important to be aware of the minimum age at which a child is permitted to travel alone on Asiana Airlines. Find out all the pertinent details regarding the documents you must provide to the airline or the forms you must complete in order to avail this service. 

Traveling with Pets

You might want to consider bringing your animals on a flight with you. Many questions may come up, such as what kinds of pets are permitted, if they can be brought on board or in cargo, what kind of carrier they must use for the journey, how big the carrier should be, where to put it if it is brought in the cabin, etc. For all the much-needed assistance, get in touch with the Ho Chi Minh Office staff and book the service in advance.

Car Rental

You can reserve a car from Ho Chi Minh Airport if you have to head straight from the airport to your hotel or any other location to attend an event. It is extremely easy for you to quickly reserve car rentals on the Asiana Airlines website. A proper consultation may be sought from the representatives engaged in the  office of Asiana Airlines. 

Frequent Flyer Programs

You may choose to avail such programs or memberships offered by Asiana Airlines to its passengers. The travel executives in the Ho Chi Minh office can explain to you all the related details and suggest the best plans for you. You may also enquire about holding special status that brings certain privileges to travelers. 

Other Travel Arrangements

Apart from these areas of concern, you may have certain other queries which can also be duly addressed by the Ho Chi Minh office staff.

Asiana Airlines Offers a Variety of Planes/Aircraft Types

The fleet of an airline tells a lot of things about its professional approach towards passengers. This is something Asiana Airlines understands quite well. Hence, it has the most updated and feature-loaded aircraft in its latest fleet. The planes are available for both passengers and cargo facilities. These spacious planes can carry a huge number of passengers in one single trip safely and securely.

Total fleet: 82

  • Airbus A320-200
  • Airbus A321-100
  • Airbus A321-200
  • Airbus A321neo
  • Airbus A330-300
  • Airbus A350-800
  • Airbus A350-900
  • Airbus A350-1000
  • Airbus A380-800
  • Boeing 747-400
  • Boeing 747-400M
  • Boeing 767–300
  • Boeing 777-200ER

Asiana Cargo fleet

  • Boeing 747-400
  • Boeing 747-400F
  • Boeing 767-300ERF
  • Airbus A320-200
  • Airbus A321-200
  • Airbus A321neo
  • Airbus A330-200

All Asiana Airlines Offices Worldwide.

The Customer Care section at Asiana Airlines Ho Chi Minh Office resolves the following inquiries.

Even a single/minor doubt in your mind can affect the entire travel experience. Hence, it is advisable to count on the customer care section at the Ho Chi Minh office. Its well-trained representatives will provide you with adequate solutions so that you can travel stress-free.

Flight Ticket BookingOk to BoardFlight Ticket Cancellation
Airport LoungesVisa ServicesBaggage Allowance, Online Check-in
Airport TransfersMeet and GreetDuty-Free Allowance
Immigration ServicesBusiness ClassIn-Flight Meals
Missing LuggageAirport LoungesFlight/Visa Info
MilesEconomy ClassDelayed Flights
Airport FacilitiesIn-Flight EntertainmentAirport Wifi
Valet ParkingVisa on ArrivalFlight Wifi

Thus, you can expect comfort and convenience from Asiana Airlines, which is renowned for its unmatched services and dedication to quality. The friendly staff at the Ho Chi Minh office in this country can assist you in case you are facing issues with your booking or you need to modify the same.

Commonly Asked Questions:

You are advised to go through some queries that are usually asked related to the Ho Chi Minh office of Asiana Airlines in Ho Chi Minh.  

Q1. What is the contact number of the Asiana Airlines Ho Chi Minh Office?

Ans. The office team may be contacted at +1-800-227-4262

Q2. What are the working hours of the Asiana Airlines Ho Chi Minh Office?

Ans. The office operates from 7:00-24:00 (weekday) / 8:00-24:00 (weekend/holidays).

Q3. What is the address of the Asiana Airlines Ho Chi Minh Office?

Ans. The Ho Chi Minh office of Asiana Airlines is located at 39 Đ. Lê Duẩn, Bến Nghé, Quận 1, Thành phố Hồ Chí Minh, Vietnam.

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