Asiana Airlines Cebu Office in Philippines

A dedicated group of travel industry experts is engaged at the Asiana Airlines Cebu Office to assist customers with personalized solutions. You can schedule a consultation with the team if you need advice on booking air tickets to travel with Asiana Airlines. You can have your queries regarding bookings, baggage allowance, refunds, cancellations, and much more addressed appropriately.  

It is true that a whole lot of steps are involved in planning a leisure or business trip. Thus, you must be all set with everything in place so as to prevent any difficulties to arise at the end moment. Going through the below services will help you have all arrangements in place.

Asiana Airlines Cebu Office Location

International Departure Level, Mactan-Cebu International Airport, Lapu-Lapu City, Cebu 6016

Official website of Asiana Airlines: https://flyasiana.com/

Asiana Airlines Online Check-in: https://flyasiana.com/C/GB/EN/contents/online-check-in

Asiana Airlines Cebu Airport Office

Mactan–Cebu International Airport
Lapu-Lapu Airport Rd, Lapu-Lapu City, 6016 Cebu, Philippines

Airport Phone Number: +63 32 340 2486

Asiana Airlines Cebu Office Phone Numbers/Reservation Contact Number

Tel : +1-800-227-4262 (Toll Free)
Fax: +1-213-380-1710
Email: usreservation@flyasiana.com

Map

Los Angeles Working hours

7:00-24:00 (weekday) / 8:00-24:00 (weekend/holidays)
Ticketing hours are from 8:30 a.m. to 17:00 p.m. (Closed on holidays, weekends)

Asiana Airlines Baggage Services Deails

Baggage Services Phone Numbers:- 1-800-227-4262

Baggage lost and found: https://flyasiana.com/C/MN/EN/travel/cabin/lost-lookup/list

Services Provided by Asiana Airlines Cebu Reservation Office in Philippines

Take a look at the thorough explanation of some of the top services offered by the Asiana Airlines Cebu Office. This will help you stay familiar with all the aspects of enjoying a smooth reservation and flying experience with the airlines.  

Reservation of Flight

Get in touch with the experts to make a reservation for a flight on Asiana Airlines via this. The experts answer all of your questions about making reservations, selecting the best payment option, and other important matters. You may verify the details of any reservation, whether it is for a single individual, a group of family members, or even a business trip.

Manage Booking

By getting in touch with the Cebu office staff, you may quickly manage, amend, or change your reservation. You can seek assistance if you need to buy extra baggage, upgrade seats, upgrade the boarding class, or get anything else for a comfortable air journey.

Baggage Allowance 

You may be aware of Asiana Airline’s baggage allowance rules or policies. There can still be something you might need help with. It is crucial to take note of everything in advance so as to avoid any kind of inconvenience at the last minute while you are all set to mark your check-in at the airport. Depending on whether you have checked or hand luggage, the crew of Asiana Airlines Cebu Office can provide you with appropriate guidance. You can verify the process for buying additional luggage and the related costs. 

Baggage Allowance by Asiana Airlines Cebu Office

View Delta Airlines Hand	Cabin baggage	Excess baggage charges
Checked baggage	Overweight baggage charges	Oversize baggage charges

Cancellation

No doubt, in case of an emergency, you might have to postpone your reservation. The team of Cebu Office Asiana Airlines can assist you in confirming the process. You can check the schedule and choose to board the next flight even if you would like to do so immediately following the cancelled reservation. Else, the travel representatives at the Cebu office will guide you for choosing an ideal course of action. 

Your flight may or may not be refundable depending on the Asiana Airlines’s policy. In the event that your ticket is refundable, you can verify the process for requesting a refund, which may come in the form of credit, coupons etc.

Check-in Process

You can ask the Cebu Office staff for advice if you have any questions about your check-in or the necessary paperwork. To ensure that there are no issues at the check-in counter, please make sure to bring all necessary documentation, including certificates, passport IDs, and other forms of identification. 

Apart from this, you must avoid keeping items in the check-in bag that are meant only for checked baggage. Otherwise, you will be asked to make the shifting spontaneously. The dimensions and weight of your check-in and checked bags must also be as per the rules established by Asiana Airlines. Hence, it is important to make all such arrangements in advance so that you don’t have to face issues at the airport. After fulfilling all requirements, you will receive your boarding card and be able to head to the boarding gate.

Flight Status

You can get in touch with the staff at the Philippines Asiana Airlines Cebu Reservation Office to find out the current status of your flight. After that, you can choose what to do next. 

Special Assistance Services by Asiana Airlines Cebu Office

Passengers with special needs receive extra attention from Asiana Airlines. Passengers with various disabilities can seek special assistance, services, wheelchairs, or any other medical equipment they need at the airport or on board the plane. In order for the Cebu airline staff to make all the required arrangements that meet your needs, you must request the same well in advance of your flight’s departure. For further information, please get in touch with the office professionals.

Services for Senior Citizens

Seniors traveling on Asiana Airlines can stay assured that the airline provides all the important services that are meant to enable a comfortable travel for them. You can ask for help if you need it at the airport, on your way to the boarding area, or inside the airplane. If you need special arrangements in the plane, you can enquire about the same from the Cebu office executives. 

Unaccompanied Minors

If your child needs to travel alone on an Asiana Airlines flight, you can enquire about related facilities or services from the Cebu office executives. The services for minors traveling alone are designed to ensure a hassle-free experience for them. It is important to be aware of the minimum age at which a child is permitted to travel alone on Asiana Airlines. Find out all the pertinent details regarding the documents you must provide to the airline or the forms you must complete in order to avail this service. 

Traveling with Pets

You might want to consider bringing your animals on a flight with you. Many questions may come up, such as what kinds of pets are permitted, if they can be brought on board or in cargo, what kind of carrier they must use for the journey, how big the carrier should be, where to put it if it is brought in the cabin, etc. For all the much-needed assistance, get in touch with the Cebu Office staff and book the service in advance.

Car Rental

You can reserve a car from Cebu Airport if you have to head straight from the airport to your hotel or any other location to attend an event. It is extremely easy for you to quickly reserve car rentals on the Asiana Airlines website. A proper consultation may be sought from the representatives engaged in the  office of Asiana Airlines. 

Frequent Flyer Programs

You may choose to avail such programs or memberships offered by Asiana Airlines to its passengers. The travel executives in the Cebu office can explain to you all the related details and suggest the best plans for you. You may also enquire about holding special status that brings certain privileges to travelers. 

Other Travel Arrangements by Asiana Airlines Cebu Office

Apart from these areas of concern, you may have certain other queries which can also be duly addressed by the Cebu office staff.

Asiana Airlines Offers a Wide Range of Plane / Aircraft Types

Total fleet: 82

• Airbus A320-200
• Airbus A321-100
• Airbus A321-200
• Airbus A321neo
• Airbus A330-300
• Airbus A350-800
• Airbus A350-900
• Airbus A350-1000
• Airbus A380-800
• Boeing 747-400
• Boeing 747-400M
• Boeing 767–300
• Boeing 777-200ER

Asiana Cargo fleet

• Boeing 747-400
• Boeing 747-400F
• Boeing 767-300ERF
• Airbus A320-200
• Airbus A321-200
• Airbus A321neo
• Airbus A330-200

All the details of Asiana Airlines Offices Worldwide.

The Asiana Airlines Cebu Office’s Customer Care section handles the following inquiries.

Flight Ticket Booking	Ok to Board	Flight Ticket Cancellation
Airport Lounges	Visa Services	Baggage Allowance, Online Check-in
Airport Transfers	Meet and Greet	Duty-Free Allowance
Immigration Services	Business Class	In-Flight Meals
Missing Luggage	Airport Lounges	Flight/Visa Info
Miles	Economy Class	Delayed Flights
Airport Facilities	In-Flight Entertainment	Airport Wifi
Valet Parking	Visa on Arrival	Flight Wifi

Thus, you can expect comfort and convenience from Asiana Airlines, which is renowned for its unmatched services and dedication to quality. The friendly staff at the Cebu office in this country can assist you in case you are facing issues with your booking or you need to modify the same.

Commonly Asked Questions:

You are advised to go through some queries that are usually asked related to the Cebu office of Asiana Airlines in Cebu.