Air New Zealand Bangkok Office in Thailand

  •    14th Floor, Charn Issara Tower II, 2922/215 New Petchburi Road, Bangkapi Huaykwang 10310, Thailand
  •    +66 84 727 8851
  •    Monday to Sunday, 24 Hours a Day

The Air New Zealand Bangkok Office offers a wide range of services related to single and group flight reservations. You can get any assistance from the friendly executives for taking note of the airline’s policies and regulations defined for passengers in all aspects.

You can enjoy a hassle-free experience with regard to booking inquiries, baggage assistance, special services, flight modification, rescheduling and more. Meeting the Bangkok executives helps you with a personalized experience, and it provides you with hidden details that are crucial for a comfortable air travel.

It is beneficial to meet the travel representatives in person at Bangkok to get details on the existing airline rules or aviation guidelines. This will help you stay informed and plan your business or leisure trip in a smooth manner. 

Air New Zealand Bangkok Office Address

14th Floor, Charn Issara Tower II, 2922/215 New Petchburi Road, Bangkapi Huaykwang 10310, Thailand

Official website:

Online Check-in

Flight Status, Check Here

All the Air New Zealand Offices information around the world.

Air New Zealand Bangkok Office Airport Address

Suvarnabhumi International Airport
999 หมู่ 1 Tambon Nong Prue, Amphoe Bang Phli, Chang Wat Samut Prakan 10540, Thailand

Airport Phone Number: +66 2 132 1888


Air New Zealand Bangkok Office Phone Numbers/Reservation Contact Number

Tel : +66 84 727 8851

Working hours: Monday to Sunday and 24 Hours in a Day

Air New Zealand Baggage Services Information

International Airport Auckland

Private Bag 92007,
Auckland International Airport,
Toll-free number: 0800 224 872
Phone: 09 306 5444
Fax: 09 256 3825

Domestic Airport Auckland

PO Box 92007, Auckland
Phone: 09 256 3801
Fax: 09 256 3050

Blenheim Airport

Phone: 03 572 9899, select option 3 for the airport
Fax: 03 572 8052

Christchurch Airport

PO Box 14005, Christchurch
Phone: 03 374 7104 – International & Domestic

Dunedin Airport

PO Box 5548,
Phone: 03 488 5821
Fax: 03 488 5823

Gisborne Airport

PO Box 407, Gisborne
Phone: 06 867 1608
Fax: 06 868 9150

Hamilton Airport

PO Box 3048,
Airport Road RD2,
Phone: (07) 857 1026 press 3 then 0
Fax: (07) 857 1031

Hokitika Airport

Phone: 03 755 8123

Invercargill Airport

PO Box 1409, Invercargill
Phone: 03 218 9070
Fax: 03 214 3064

Kerikeri Airport – Bay of Islands

218 Wiroa Road, Kerikeri Airport
Phone: 027 240 8737

Napier/Hastings Airport

c/o Hawke’s Bay Airport, Main North Road
Westshore, Napier
Phone: 06 835 1130
Fax: 06 835 4803

Nelson Airport

Private Bag 32, Nelson
Office hours: 7:00am – 10:00pm
Phone: 03 546 8283
Fax: 03 547 8738

New Plymouth Airport

Phone: 06 755 2250
Fax: 06 755 2251

Palmerston North Airport

PO Box 1643, Palmerston North,
Phone: 06 351 1105
Fax: 06 357 2872

Queenstown Airport

PO Box 2315, Queenstown
Phone: 03 442 2670
Fax: 03 441 4873

Rotorua Airport

c/o Air NZ Holiday Store, 1267 Tutanekai St
Rotorua 3010

Taupō Airport

Phone/Fax: 07 378 5428
Fax: 07 378 2668

Tauranga Airport

Air Nelson: 07 575 3666
Eagle Air: 07 575 3666
Fax: 07 575 7597

Timaru Airport

Phone: 03 688 2500

Wellington Airport

PO Box 21004, Wellington
Phone: 04 388 0400 – International & Domestic

Whangārei Airport

Phone: 09 436 0535
Fax: 09 436 9010

Inquiries For baggage

Baggage lost and found

Services Offered by Air New Zealand Bangkok Office

Visit the Bangkok office to speak to the staff with respect to any of the following services. 

Booking-related Services

One of the primary services provided by the Air New Zealand Bangkok Office in Thailand is flight booking. You can request a travel representative to check flight schedules so that you can select the most convenient flight. Discuss your concerns regarding preferable timings, budget, type of booking, facilities, and services required on-board. This will enable the team to help you with custom solutions.

Manage Booking

You may feel the need to edit your booking later. So, you can contact the team at the Bangkok office for all the changes that you wish to make to your booking. You may have to reschedule your flight, add extra seats, upgrade the seats, choose a different boarding class, add baggage, or any other thing as per your particular requirements. Thus, the team at the Bangkok Office in Thailand will guide you accordingly that suits your preferences. 

Baggage Allowance 

If you have queries regarding the baggage allowance limit set by Air New Zealand, you can contact the team at the Bangkok office for all the relevant details. Passengers are required to bring check in bags and checked baggage as per the size and weight limits defined by the airline. The details are also available on its website. However, you may speak to a representative at the Bangkok office for personalized services and clear conversation. You are advised to abide by the limits and stay aware of all the important details, otherwise you can face problems at the end moment at the airport.

Baggage Allowance

Oversize baggage chargesOverweight baggage chargesChecked baggage
Excess baggage chargesCabin baggageView Delta Airlines Hand

Check-in Services

You are recommended to take note of all the important details as part of the check in procedure defined by Air New Zealand. In fact, international travels involve much more details to be taken care of. Thus, travel experts at the Air New Zealand Bangkok Office may be contacted for the relevant assistance. You can ask about the necessary documents to be shown as part of your ID proof and the other formalities to be fulfilled. Once everything is found to be suitable, you will be allowed to go ahead with your boarding card. Also, make sure to keep your baggage in the limits defined by the airline so that you don’t face any issues at the end moment. However, the check-in desk agent will tell you to buy extra baggage on the spot if it is found to be exceeding the limit.

Apart from this, you may seek guidance from the Bangkok Office team if you have to mark web or online check-in or you need to go for a self check-in facility available at kiosks at the airport. 

Cancellation and Refund Services

Flight cancellation is another major service offered by the Bangkok office. If you suddenly need to change your travel plans, you can contact the team to get your current flight tickets canceled. You may want to postpone your schedule. So, the team at Bangkok Office will help you accordingly in choosing the next best flight. A refund request may also be posted as guided by the team if you had purchased a flight that was refundable.

Special Services by Air New Zealand Bangkok Office

Travel experts at the Air New Zealand Bangkok Office may be contacted in case you wish to request for special assistance services. Whether you’re at the airport, boarding your journey, or getting off the plane, you could want extra help due to certain disabilities. Therefore, you can ask for guidance regarding your needs, such as those for a wheelchair, medical equipment, special meals when traveling, etc. All such requests must be made in advance when you get your flight reservation done through an executive. They will also inform you about the related charges and the guidelines to be followed. You might also need some certificates. Once this is done, the Air New Zealand airline’s team will keep prepared with all the arrangements at the airport or on the flight wherever you need them.

Special Meals

You are advised to speak to the team at the Bangkok office in Thailand  if you wish to have special meals on the flight. The same is noted by the Air New Zealand team and you are served with the mentioned food or snacks. Air New Zealand makes sure that passengers with different dietary requirements or allergies are served according to their needs. So, you are advised to make a timely request for the same.

Taking Musical Equipment On-board 

If you wish to carry your musical equipment like guitar, harmonium, violin etc., on your flight you must be aware of the related policies set by the airline. The travel team at the Air New Zealand Bangkok Office may be contacted to obtain the relevant information. They will tell you whether such items can be taken on board or you need to pack them in your checked baggage only. You can also seek assistance for posting requests for such items if required by the airline.

Travel with Pets 

If you would like to travel with your pet on your upcoming flight, you are advised to go through the pet policy of Air New Zealand in detail. You can consult an expert at Air New Zealand Bangkok Office to make a reservation for you. Travel with a pet factor can be mentioned in the same at that time. You need to know whether the airline allows pets to be taken on flights or they are taken in cargos only. Also, you must be aware of the details regarding what type of animals are allowed to be taken by the airline. You also need to keep all the documents and the health certificates of your pets ready. So, make sure to gather all such detailed information including the charges from the team.

Visa Services

The experts at Air New Zealand Bangkok Office always delight in helping if you need to apply for a visa for your international travel. They will make you conversant with the requirements for your particular destination. You may have various queries about the visa application procedure. There could also be many more such aspects that you are not aware of. Therefore, rely on the travel professionals as they will address all your concerns in a suitable manner.

Air New Zealand Offers a Diverse Range of Plane and Aircraft Types

Total fleet: 104 (incl. subsidiaries)

Airbus A320

  • Airbus A320-200

Boeing 737

  • Boeing 737-200
  • Boeing 737-300

Boeing 747

  • Boeing 747-200
  • Boeing 747-400

Boeing 767

  • Boeing 767-200
  • Boeing 767-300

Boeing 777

  • Boeing 777-200
  • Boeing 777-300

Boeing 787 Dreamliner

  • Boeing 787-9 Dreamliner

Douglas DC-8

  • Douglas DC-8-50

McDonnell Douglas DC-10

  • McDonnell Douglas DC-10-30

The Air New Zealand Bangkok office’s Customer Care section resolves the following inquiries:

Flight Ticket BookingOk to BoardFlight Ticket Cancellation
Airport LoungesVisa ServicesBaggage Allowance, Online Check-in
Airport TransfersMeet and GreetDuty-Free Allowance
Immigration ServicesBusiness ClassIn-Flight Meals
Missing LuggageAirport LoungesFlight/Visa Info
MilesEconomy ClassDelayed Flights
Airport FacilitiesIn-Flight EntertainmentAirport Wifi
Valet ParkingVisa on ArrivalFlight Wifi

Commonly Asked Questions:

Take a look at some FAQs on Air New Zealand Bangkok Office to stay fully informed and make the best travel decision. 

Q1. What terminal is Air New Zealand at Suvarnabhumi International Airport?

Ans. Terminal 1 of Suvarnabhumi International Airport operates Air New Zealand flights. 

Q2. What is the Air New Zealand Terminal for arrivals at Suvarnabhumi International Airport?

Ans. Air New Zealand flights arrive at Terminal 2 of Suvarnabhumi International Airport.

Q3. Does the Air New Zealand Bangkok Office offer flight reservation services?

Ans. Yes, you are suggested to visit the Air New Zealand Bangkok Office for personalized services related to flight bookings. You can share your concerns regarding availing special offers run by the airline for your general or corporate flight.

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