Air Astana Brisbane Office in Australia

  •    Lvl 8/243 Edward Street Brisbane QLD 4000
  •    +617 3334 2077
  •    Every day
  •    www.airastana.com
  •    call.centre@airastana.com

The Air Astana Brisbane Office is an integral part of the airline and assists travelers with all the major services related to business and general flight bookings. You may have concerns related to your current reservation, extra baggage, special meals, group bookings, and more. You may also need assistance related to special arrangements required on the flight. Hence, before embarking on an air trip or making a new one, it is a good idea to keep a few things in mind.

Air Astana Brisbane Office Address

Lvl 8/243 Edward Street Brisbane QLD 4000

Air Astana Brisbane Airport Address

Brisbane International Airport
Airport Dr, Brisbane Airport QLD 4008, Australia

Airport Contact Number: +61 7 3406 3000

Map:

Air Astana Brisbane Contact Number/Reservation Phone Number

Tel : +617 3334 2077

Email: call.centre@airastana.com
Working hours: 7 days a week, 24 hours a day

Official website of Air Astanahttps://airastana.com/

Online Check-in with Air Astana: https://airastana.com/ind/Book-Manage/Manage/Online-Check-In

Note: Online check-in begins 24 hours before departure and runs until 90 minutes before your flight’s scheduled departure time.

Visit: https://airastana.com/global/en-us/Information/At-the-airport/Flight-Status to see Air Astana’s flight status .

Here’s how to check the schedule of an Air Astana flighthttps://airastana.com/global/en-us/Book-Manage/Book/Timetable

All the Air Astana Airlines Offices information around the globe.

Air Astana Baggage Services Information

Air Astana Baggage Services Phone Numbers:- (+)7 7172 286473.
Baggage lost and found:  https://airastana.com/global/en-us/Information/At-the-airport/Baggage-Help

For baggage inquiries: https://airastana.com/kaz/en-us/Information/Baggage/Baggage-Allowance

Air Astana Baggage Allowance

View Airlines HandCabin baggageExcess baggage charges
Checked baggageOverweight baggage chargesOversize baggage charges

Air Astana offers a Variety of Planes and Aircraft.

Total fleet: 31

  • Airbus A319-100
  • Airbus A320-200
  • Airbus A320neo
  • Airbus A321-200
  • Airbus A321neo
  • Boeing 737-700
  • Boeing 737-800
  • Boeing 757-200
  • Boeing 767-300
  • Boeing 767-300
  • Embraer ERJ-190
  • Fokker F50

Customer Care at the Air Astana Office in Brisbane, Australia handles the following inquiries:

Flight Ticket BookingOk to BoardFlight Ticket Cancellation
Airport LoungesVisa ServicesBaggage Allowance, Online Check-in
Airport TransfersMeet and GreetDuty-Free Allowance
Immigration ServicesBusiness ClassIn-Flight Meals
Missing LuggageAirport LoungesFlight/Visa Info
MilesEconomy ClassDelayed Flights
Airport FacilitiesIn-Flight EntertainmentAirport Wifi
Valet ParkingVisa on ArrivalFlight Wifi

Services Offered by Air Astana Brisbane Office

Booking

If you have any questions regarding your current reservation or bookings in general, or you wish to book another flight as you missed the last one, you can speak to travel agents at the Air Astana Brisbane office. 

Edit Booking

If you have any questions about seat upgrades or other changes you need to make to your reservation, such as adding extra seats, buying more luggage, rescheduling your flight, changing your location, etc., you can get in touch with the Brisbane staff.

Flight Cancellation

If you believe you won’t be able to catch your flight and you need to cancel it, you can seek advice from the Air Astana team on how to go about the cancellation procedure. Also, you must check if your ticket is refundable or non-refundable, and then you can apply for a refund, as per the scenario. The Brisbane team will guide you through the process to submit a refund request and track it. The refund might be in the form of credit, vouchers, etc. 

Damaged or Stolen Baggage 

If you get back your baggage in damaged condition or any items are found to be stolen or looted, you must report the same at the baggage services office at the airport. Make sure to get all the important information in detail from the travel team engaged at the Air Astana Brisbane Office. If you submit the request on time, the airline’s team will analyze it and look into the compensation, if applicable. 

Check-in

You must obtain all the necessary information and prepare the related travel documents as guided by the staff at Air Astana Brisbane Office. Make sure your luggage complies with the airline’s permissible restrictions. If not, you will be advised to pay applicable fees at the counter and purchase additional baggage, or you will be guided towards another counter for the same. You can also enquire from the team about marking online or web check-in. 

Flight Status

To find out the status of your flight, contact the team at the Air Astana Brisbane Office or visit the official website.

Special Services at Air Astana Brisbane Office

Passengers are many times bogged down by personal issues pertaining to their physical or mental conditions. Nevertheless, Air Astana makes it easy for them with special services provided at the airport and on board. You can post a request for a wheelchair, nurse, or paramedics on board while making your reservation. Requests made well in advance are duly taken care of. Whether you need assistance within the airport terminal or after entering the flight due to your physical or sensory issues, you must inform the team. Moreover, you can enquire about portable dialysis equipment or an oxygen concentrator. The airline’s policies will be explained to you by the agents at the Brisbane office, who will also let you know whether there is any additional medical equipment you can bring and get it checked as a big piece of luggage. Service dogs may also be arranged by the airline’s crew.

Special Meals 

If you need assistance in the case of special meals on board according to your diet or health issues, you can request the same. The Brisbane travel team can assist you in posting a request in advance. 

Travel of Unaccompanied Minor

An Unaccompanied Minor can also travel on an Air Astana flight. Even if you are traveling with a baby, related arrangements will be available. All you have to do is to do it all beforehand so that you get everything on time. 

Travel with Pets

If you wish to take your pets on an Air Astana flight, you can speak to the executives at the office to post an advance request. You must get information about the airline’s pet policy and the related regulations about carrying pets. You must know whether the airline allows you to take the pet on the flight itself or they are taken in cargo. If they are allowed on flights then you need to know the rules defined for pet carriers. You will also have to submit the related health certificates of your pets in order to take them along with you. 

Allergies

Some passengers may have allergies to certain things, due to which they may find it difficult to travel on board. You may specify in advance if you are allergic to certain items like peanuts etc., or if you are allergic to animals or pets that may be taken in the cabin. You will be guided through the necessary steps. Also, the Air Astana crew will be informed to take necessary measures to enable a comfortable experience for you. All such information is available on the airline’s website. 

Car Rental

You can speak to the staff at Air Astana Brisbane Office if you wish to book a car rental service or have any other queries regarding the same. This option is also provided on the website of Air Astana.

Air Astana Promotional Programs

Air Astana  allows you to avail special schemes so that you can earn miles or points and redeem them later. The team can guide you on registering for such plans and availing the best offers. 

Get ready for an amazing journey on an Air Astana flight. Reach out to the travel industry specialists engaged at the Air Astana Brisbane Office in Australia for helping you with a smooth flight booking experience.

FAQ’s Related to Air Astana Office in Brisbane, Australia

You are suggested to take a look at the following queries that are usually raised by travelers regarding Air Astana. 

What is the address of the Air Astana Brisbane Office in Australia?

This city office of Air Astana is located at Lvl 8/243 Edward Street Brisbane QLD 4000.

What is the contact number of the Air Astana Brisbane Office in Australia?

You may contact the office representatives at +617 3334 2077.

Which airport in Australia does Air Astana fly from?

Air Astana flights are operated through Brisbane International Airport in Australia.

Leave a Reply

Your email address will not be published. Required fields are marked *