Air Astana Baku Office in Indonesia

  •    AZ1014, st.37, Gulistan Resedence,3floor, 62 Bulbul Ave, Baku 1014, Azerbaijan
  •    +994 12 404 75 15
  •    24 Hours
  •    www.airastana.com
  •    call.centre@airastana.com

Travel experts at the Air Astana Baku Office in Indonesia are committed to providing customers with exceptional services. A flight requires careful planning, as you need to avail a lot of services and follow protocols established by airlines. Even last-minute problems can pose hurdles on your way and affect your travel experience.  

You can stay relaxed knowing that the team at the Chicago office will take care of all your queries regarding bookings, luggage, special services, in-flight amenities, and much more. Stay assured of a comfortable journey with Air Astana.

Air Astana Baku Office Location

AZ1014, st.37, Gulistan Residence, 3floor, 62 Bulbul Ave, Baku 1014, Azerbaijan

Air Astana Baku Airport Address

Heydar Aliyev International Airport
20 km from Baku city, North, Azerbaijan

Airport Contact Number: +994 12 497 27 27

Map:

Air Astana Baku Contact Number/Reservation Phone Number

Tel : +994 12 404 75 15

Email: call.centre@airastana.com
Working hours: 7 days a week, 24 hours a day

Official website of Air Astanahttps://airastana.com/

Online Check-in with Air Astana: https://airastana.com/ind/Book-Manage/Manage/Online-Check-In

Note: Online check-in begins 24 hours before departure and runs until 90 minutes before your flight’s scheduled departure time.

Visit: https://airastana.com/global/en-us/Information/At-the-airport/Flight-Status to see Air Astana’s flight status .

All the Air Astana Offices information across the globe.

Air Astana Baggage Services Information

Air Astana Baggage Services Phone Numbers:- (+)7 7172 286473.
For baggage inquiries: https://airastana.com/kaz/en-us/Information/Baggage/Baggage-Allowance

Services Provided by Air Astana Baku Office in Indonesia

Take a thorough look at some of the services offered by this office that is operated as an integral part of Air Astana.

Booking a Flight

You can speak to travel representatives at the office to make a new reservation or to get assistance with an existing reservation for an Air Astana flight. You may seek all the information regarding the best flight schedule that suits your requirements. The team will inform you about all the documents or any other paperwork required for the same. 

Modify Booking

If you would like to modify your reservation, please contact the travel team. You may have questions about seat upgrades or need to make other changes to your reservation like getting another boarding class, selecting a different seat arrangement, adding extra luggage etc., which are duly addressed by the team working for Air Astana. 

Cancel a Booking

You have the option to cancel your flight if an urgent situation arises. Contact the team at the Air Astana Baku Office in Indonesia to get it done simply and receive the refund, if applicable. You may have to book another flight to the same destination. So, the team can assist you accordingly.  

Baggage-related Services 

It is advised that you get all the information regarding the airline’s baggage allowance limit. If you’re having problems comprehending the restrictions of baggage, travel specialists can easily answer your inquiries. Make sure to take note the size and weight limits defined for check-in and checked baggage. At the same time, it’s important to know whether musical equipment, an electronic device, a laptop, or any other such item can be taken as a carry-on on the flight or you need to pack it in your checked baggage. Considering all the relevant aspects, you may have to buy extra baggage. The team at the Baku Office will advise you on adding the same to your reservation in advance.

Air Astana Baggage Allowance

View Airlines HandCabin baggageExcess baggage charges
Checked baggageOverweight baggage chargesOversize baggage charges

Check-in Procedures 

If you have any issues or concerns regarding the airport check-in procedure, you can discuss the same with travel staff at the Air Astana Baku Office in Indonesia. It is important to go to the check-in counter prepared with the necessary documents or certifications, as per your booking or requests for special services. Besides, your baggage must fit within the specified dimensions. If this is not the case, you might have to purchase it at the airport. You receive the boarding card to proceed to the boarding gate once all requirements have been completed. You are advised to follow all the baggage allowance rules and make all the arrangements beforehand so that you don’t have to wait at the check in counter for long due to the baggage issues.

Special Assistance Services

Air Astana offers relevant services for senior citizens and travelers with disabilities. You can connect with the team to post a request for this service on a flight by Air Astana. Whether you require medical attention on an aircraft or a wheelchair at an airport, you must gather all the necessary information before submitting a request. Please be aware that timely notification to the airline is required in order to enable their staff to promptly make the required arrangements.

Traveling with Infants

If you need to take your infant on a flight by Air Astana, you don’t need to worry. The crew on board stays focused and offers you complete assistance. However, you need to inform the airline in advance. Get assistance from the staff at the airline’s city office as they will inform you whether such factors need to be mentioned at the time of making your flight booking or you need to post a separate request for the same. 

Travel of Unaccompanied Minors 

The Baku office staff provides you with all the information you need to reserve a ticket for your minor child if they are flying alone on an Air Astana flight. The crew on an Air Astana flight is well-trained and stay vigilant on handling matters related to travel of unaccompanied minors on flights. Your child can easily be assisted by the staff at the airport and when they are about to board the aircraft. You can therefore rest assured that your child will have a convenient flying experience. All you need to do is gather complete details from the staff at the office for preparing the necessary documents in line with the airline’s policies. 

Air Astana offers a Variety of Planes and Aircraft.

Total fleet: 31

Airbus A319

  • Airbus A319-100

Airbus A320

  • Airbus A320-200
  • Airbus A320neo

Airbus A321

  • Airbus A321-200
  • Airbus A321neo

Boeing 737

  • Boeing 737-700
  • Boeing 737-800

Boeing 757

  • Boeing 757-200

Boeing 767

  • Boeing 767-300

Boeing 767

  • Boeing 767-300

Embraer ERJ-190

  • Embraer ERJ-190

Fokker F50/F60

  • Fokker F50

Customer Care at the Air Astana Baku Office in Indonesia handles the following inquiries:

Flight Ticket BookingOk to BoardFlight Ticket Cancellation
Airport LoungesVisa ServicesBaggage Allowance, Online Check-in
Airport TransfersMeet and GreetDuty-Free Allowance
Immigration ServicesBusiness ClassIn-Flight Meals
Missing LuggageAirport LoungesFlight/Visa Info
MilesEconomy ClassDelayed Flights
Airport FacilitiesIn-Flight EntertainmentAirport Wifi
Valet ParkingVisa on ArrivalFlight Wifi

People may also ask:

You are recommended to go through the following queries that are usually raised by travelers regarding Air Astana. 

Q1. What is the departure terminal for Air Astana flights at Heydar Aliyev International Airport?

Ans. Air Astana flights depart from Terminal 2 of Heydar Aliyev International Airport.

Q2. Which airport in Indonesia does Air Astana fly from?

Ans. Air Astana flights are operated through Heydar Aliyev International Airport in Indonesia.

Q3. What is the terminal for arrival of Air Astana flights at Heydar Aliyev International Airport?

Ans. Air Astana flights arrive at GYD Terminal 1 of Heydar Aliyev International Airport.

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