Aeroflot Aktau Office in Kazakhstan

  •    Aktau, International Airport Terminal, (1 floor)
  •    +7 (7717) 620283
  •    09:00 – 17:30, Monday to Friday

A dedicated group of travel industry experts is engaged at the Aeroflot Aktau Office to assist customers with personalized solutions. You can schedule a consultation with the team if you need advice on booking air tickets to travel with Aeroflot. You can have your queries regarding bookings, baggage allowance, refunds, cancellations, and much more addressed appropriately.  

It is true that a whole lot of steps are involved in planning a leisure or business trip. Thus, you must be all set with everything in place so as to prevent any difficulties to arise at the end moment. Going through the below services will help you have all arrangements in place.

Aeroflot Aktau Office Location:

Aktau International Airport Terminal, (1 floor)

Phone:+7 (7717) 620283

Fax: (+375-17)-328-69-79

Working hours
Mon.-Fri.: 09:00 – 17:30,
Sat & Sun.: closed


Aeroflot’s official website

Aeroflot Online Check-in

Check Aeroflot schedule here:-

Check Aeroflot flight status here

All the Aeroflot Offices information around the globe.

Customer Service / Contact Center for Aeroflot

From Moscow, Russia: +7 (495) 223-55-55

Toll free: 8-800-444-55-55

Russia *555 MTS, Beeline, Megafon, Tele2 (toll free)

Aeroflot Aktau Office Toll-Free Hotline for Disabled Air Travelers

Within the United States, dial 1-800-778-4838 (voice) or 1-800-455-9880 (telephone) (TTY)

Contact the Aviation Consumer Protection Division at 202-366-2220 (phone) or 202-366-0511 (fax) (TTY),


Air Consumer Protection Division, C-75, United States Department of Transportation, 1200 New Jersey Avenue, SE, West Building, Room W96-432, Washington, DC 20590

Aviation Consumer Protection Division’s Website:

Services Offered by Aeroflot Aktau Reservation Office in Kazakhstan

Take a look at the thorough explanation of some of the top services offered by the Aeroflot Aktau Office. This will help you stay familiar with all the aspects of enjoying a smooth reservation and flying experience with the airlines.  

Reservation of Flight

Get in touch with the experts to make a reservation for a flight on Aeroflot via this. The experts answer all of your questions about making reservations, selecting the best payment option, and other important matters. You may verify the details of any reservation, whether it is for a single individual, a group of family members, or even a business trip.

Manage Booking

By getting in touch with the Aktau office staff, you may quickly manage, amend, or change your reservation. You can seek assistance if you need to buy extra baggage, upgrade seats, upgrade the boarding class, or get anything else for a comfortable air journey.

Baggage Allowance by Aeroflot Aktau Office

You may be aware of Aeroflot’s baggage allowance rules or policies. There can still be something you might need help with. It is crucial to take note of everything in advance so as to avoid any kind of inconvenience at the last minute while you are all set to mark your check-in at the airport. Depending on whether you have checked or hand luggage, the crew of Aeroflot Aktau Office can provide you with appropriate guidance. You can verify the process for buying additional luggage and the related costs. 


No doubt, in case of an emergency, you might have to postpone your reservation. The team of Aktau Office Aeroflot can assist you in confirming the process. You can check the schedule and choose to board the next flight even if you would like to do so immediately following the cancelled reservation. Else, the travel representatives at the Aktau office will guide you for choosing an ideal course of action. 

Your flight may or may not be refundable depending on the Aeroflot airline’s policy. In the event that your ticket is refundable, you can verify the process for requesting a refund, which may come in the form of credit, coupons etc.

Check-in Process

You can ask the Aktau Office staff for advice if you have any questions about your check-in or the necessary paperwork. To ensure that there are no issues at the check-in counter, please make sure to bring all necessary documentation, including certificates, passport IDs, and other forms of identification. 

Apart from this, you must prevent keeping items in the check-in bag that are meant only for checked baggage. Otherwise, you will be asked to make the shifting spontaneously. The dimensions and weight of your check-in and checked bags must also be as per the rules established by Aeroflot. Hence, it is important to make all such arrangements in advance so that you don’t have to face issues at the airport. After fulfilling all requirements, you will receive your boarding card and be able to head to the boarding gate.

Flight Status

You can get in touch with the staff at the Kazakhstan Aeroflot Aktau Reservation Office to find out the current status of your flight. After that, you can choose what to do next. 

Special Assistance Services

Passengers with special needs receive extra attention from Aeroflot Airlines. Passengers with various disabilities can seek special help, services, wheelchairs, or any other medical equipment they need at the airport or on board the plane. In order for the Aktau airline staff to make all the required arrangements that meet your needs, you must request the same well in advance of your flight’s departure. For more information, please get in touch with the office professionals.

Services for Senior Citizens

Seniors traveling on Aeroflot Airlines can stay assured that the airline provides all the important services that are meant to enable a comfortable travel for them. You can ask for help if you need it at the airport, on your way to the boarding area, or inside the airplane. If you need special arrangements in the plane, you can enquire about the same from the Aktau office executives. 

Unaccompanied Minors

If your child needs to travel alone on an Aeroflot Airlines flight, you can enquire about related facilities or services from the Aktau office executives. The services for minors traveling alone are designed to ensure a hassle-free experience for them. It is important to be aware of the minimum age at which a child is permitted to travel alone on Aeroflot Airlines. Find out all the pertinent details regarding the documents you must provide to the airline or the forms you must complete in order to avail this service. 

Traveling with Pets

You might want to consider bringing your animals on a flight with you. Many questions may come up, such as what kinds of pets are permitted, if they can be brought on board or in cargo, what kind of carrier they must use for the journey, how big the carrier should be, where to put it if it is brought in the cabin, etc. For all the much-needed assistance, get in touch with the Aktau Office staff and book the service in advance.

Car Rental

You can reserve a car from Aktau Airport if you have to head straight from the airport to your hotel or any other location to attend an event. It is extremely easy for you to quickly reserve car rentals on the Aeroflot website. A proper consultation may be sought from the representatives engaged in the  office of Aeroflot Airlines. 

Frequent Flyer Programs

You may choose to avail such programs or memberships offered by Aeroflot airlines to its passengers. The travel executives in the Aktau office can explain to you all the related details and suggest the best plans for you. You may also enquire about holding special status that brings certain privileges to travelers. 

Other Travel Arrangements

Apart from these areas of concern, you may have certain other queries which can also be duly addressed by the Aktau office staff.

Aeroflot Aktau Office Baggage claim:

International flights phone +7(495)7538641


Federal flights phone +7(499)5006552


The following inquiries are handled by Customer Care at the Aeroflot Office in Aktau:

Flight Ticket BookingOk to BoardFlight Ticket Cancellation
Airport LoungesVisa ServicesBaggage Allowance, Online Check-in
Airport TransfersMeet and GreetDuty-Free Allowance
Immigration ServicesBusiness ClassIn-Flight Meals
Missing LuggageAirport LoungesFlight/Visa Info
MilesEconomy ClassDelayed Flights
Airport FacilitiesIn-Flight EntertainmentAirport Wifi
Valet ParkingVisa on ArrivalFlight Wifi

Thus, you can expect comfort and convenience from Aeroflot, which is renowned for its unmatched services and dedication to quality. The friendly staff at the Aktau office in this country can assist you in case you are facing issues with your booking or you need to modify the same.

Commonly Asked Questions:

You are advised to go through some queries that are usually asked related to the Aktau office of Aeroflot in Aktau.  

Q1. What are the working hours of the Aeroflot Aktau Office?

Ans. The office operates from 09:00 to 17:30, from Monday to Friday.

Q3. Which terminal does Aeroflot arrive at Aktau International airport?

Ans. Aeroflot flights arrive at Terminal 1of Aktau International airport.

Q2. What is the contact number of the Aeroflot Aktau Office?

Ans. The office team may be contacted at +7 (7717) 620283.

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