Aero Mongolia Ulaanbaatar Office in Mongolia

  •    Monnis Building Office, 2nd floor, Ikh Mongol Dari St., District 18, HUDureg, Ulaanbaatar
  •    (976) 7010-3030
  •    Every day - 24hrs

A dedicated group of travel industry experts is engaged at the Aero Mongolia Ulaanbaatar Office to assist customers with personalized solutions. You can schedule a consultation with the team if you need advice on booking air tickets to travel with Aero Mongolia. You can have your queries regarding bookings, baggage allowance, refunds, cancellations, and much more addressed appropriately.  

It is true that a whole lot of steps are involved in planning a leisure or business trip. Thus, you must be all set with everything in place so as to prevent any difficulties to arise at the end moment. Going through the below services will help you have all arrangements in place.

Office Address of Aero Mongolia, Ulaanbaatar

Monnis Building Office, 2nd floor, Ikh Mongol Dari St., District 18, HUDureg, Ulaanbaatar

Airport Address of Aero Mongolia, Ulaanbaatar

Ulaanbaatar International Airport
UNAP Road, Mongolia

Airport Contact Number : +976 7711 0213


Aero Mongolia Ulaanbaatar Office Phone Numbers/Reservation Contact Number

Tel : (976) 7010-3030

Working hours: 24 hours -Everyday

Official website

Aero Mongolia Baggage Services Contact Number

Tel: 7010-3030

Services Provided by Aero Mongolia Ulaanbaatar Reservation Office in Mongolia

Take a look at the detailed explanation of some of the top services offered by the Aero Mongolia Ulaanbaatar Office. This will help you stay aware with all the aspects of enjoying a smooth reservation and flying experience with the airlines.  

Reservation of Flight

Get in touch with the experts to make a reservation for a flight on Aero Mongolia via this. The experts answer all of your questions about making reservations, selecting the best payment option, and other important matters. You may verify the details of any reservation, whether it is for a single individual, a group of family members, or even a business trip.

Manage Booking

By getting in touch with the Ulaanbaatar office staff, you may quickly manage, amend, or change your reservation. You can seek assistance if you need to buy extra baggage, upgrade seats, upgrade the boarding class, or get anything else for a comfortable air journey.

Baggage Allowance of Aero Mongolia Ulaanbaatar Office

You may be aware of Aero Mongolia’s baggage allowance rules or policies. There can still be something you might need help with. It is important to take note of everything in advance so as to avoid any kind of inconvenience at the last minute while you are all set to mark your check-in at the airport. Depending on whether you have checked or hand luggage, the crew of Aero Mongolia Ulaanbaatar Office can provide you with appropriate guidance. You can verify the process for buying additional luggage and the related costs. 

Aero Mongolia Baggage Allowance

Oversize baggage chargesOverweight baggage chargesChecked baggage
Excess baggage chargesCabin baggageView Airlines Hand


No doubt, in case of an emergency, you might have to postpone your reservation. The team of Ulaanbaatar Office Aero Mongolia can assist you in confirming the process. You can check the schedule and choose to board the next flight even if you would like to do so immediately following the cancelled reservation. Else, the travel representatives at the Ulaanbaatar office will guide you for choosing an ideal course of action. 

Your flight may or may not be refundable depending on the Aero Mongolia airline’s policy. In the event that your ticket is refundable, you can verify the process for requesting a refund, which may come in the form of credit, coupons etc.

Check-in Process

You can ask the Ulaanbaatar Office staff for advice if you have any questions about your check-in or the necessary paperwork. To ensure that there are no issues at the check-in counter, please make sure to bring all necessary documentation, including certificates, passport IDs, and other forms of identification. 

Apart from this, you must avoid keeping items in the check-in bag that are meant only for checked baggage. Otherwise, you will be asked to make the shifting spontaneously. The dimensions and weight of your check-in and checked bags must also be as per the rules established by Aero Mongolia. Hence, it is important to make all such arrangements in advance so that you don’t have to face issues at the airport. After fulfilling all requirements, you will receive your boarding card and be able to head to the boarding gate.

Flight Status

You can get in touch with the staff at the Aero Mongolia Ulaanbaatar Reservation Office to find out the current status of your flight. After that, you can choose what to do next. 

Special Assistance Services

Passengers with special needs receive extra attention from Aero Mongolia Airlines. Passengers with various disabilities can seek special assistance, services, wheelchairs, or any other medical equipment they need at the airport or on board the plane. In order for the Ulaanbaatar airline staff to make all the required arrangements that meet your needs, you must request the same well in advance of your flight’s departure. For further information, please get in touch with the office professionals.

Services for Senior Citizens in Aero Mongolia Ulaanbaatar Office

Seniors traveling on Aero Mongolia Airlines can stay assured that the airline provides all the important services that are meant to enable a comfortable travel for them. You can ask for help if you need it at the airport, on your way to the boarding area, or inside the airplane. If you need special arrangements in the plane, you can enquire about the same from the Ulaanbaatar office executives. 

Unaccompanied Minors

If your child needs to travel alone on an Aero Mongolia Airlines flight, you can enquire about related facilities or services from the Ulaanbaatar office executives. The services for minors traveling alone are designed to ensure a stress-free experience for them. It is important to be aware of the minimum age at which a child is permitted to travel alone on Aero Mongolia Airlines. Find out all the pertinent details regarding the documents you must provide to the airline or the forms you must complete in order to avail this service. 

Traveling with Pets

You might want to consider bringing your animals on a flight with you. Many questions may come up, such as what kinds of pets are permitted, if they can be brought on board or in cargo, what kind of carrier they must use for the journey, how big the carrier should be, where to put it if it is brought in the cabin, etc. For all the much-needed assistance, get in touch with the Ulaanbaatar Office staff and book the service in advance.

Car Rental

You can reserve a car from Ulaanbaatar Airport if you have to head straight from the airport to your hotel or any other location to attend an event. It is extremely easy for you to quickly reserve car rentals on the Aero Mongolia website. A proper consultation may be sought from the representatives engaged in the  office of Aero Mongolia Airlines. 

Frequent Flyer Programs

You may choose to avail such programs or memberships offered by Aero Mongolia airlines to its passengers. The travel executives in the Ulaanbaatar office can explain to you all the related details and suggest the best plans for you. You may also enquire about holding special status that brings certain privileges to travelers. 

Other Travel Arrangements

Apart from these areas of concern, you may have certain other queries which can also be duly addressed by the Ulaanbaatar office staff.

Aero Mongolia Ulaanbaatar Offers a Variety of Plane / Aircraft Types

Total fleet: 03

  • Airbus A319-100
  • Embraer ERJ 145LR

All the Aero Mongolia offices information around the globe.

Customer Care at Aero Mongolia Ulaanbaatar Office handles the following inquiries.

Flight Ticket BookingOk to BoardFlight Ticket Cancellation
Airport LoungesVisa ServicesBaggage Allowance, Online Check-in
Airport TransfersMeet and GreetDuty-Free Allowance
Immigration ServicesBusiness ClassIn-Flight Meals
Missing LuggageAirport LoungesFlight/Visa Info
MilesEconomy ClassDelayed Flights
Airport FacilitiesIn-Flight EntertainmentAirport Wifi
Valet ParkingVisa on ArrivalFlight Wifi

Thus, you can expect comfort and convenience from Aero Mongolia, which is renowned for its unmatched services and dedication to quality. The friendly staff at the Ulaanbaatar office in this country can assist you in case you are facing issues with your booking or you need to modify the same.

Frequently Asked Questions:

You are advised to go through some queries that are usually asked related to the Ulaanbaatar office of Aero Mongolia in Ulaanbaatar.  

Q1. What is the address of the Aero Mongolia Ulaanbaatar Office?

Ans. The Ulaanbaatar office of Aero Mongolia is located at Monnis Building Office, 2nd floor, Ikh Mongol Dari St., District 18, HUDureg, Ulaanbaatar.

Q2. What is the contact number of the Aero Mongolia Ulaanbaatar Office?

Ans. The office team may be contacted at (976) 7010-3030.

Q1. What are the working hours of the Aero Mongolia Ulaanbaatar Office?

Ans. The office operates 24×7.

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